Robert Rivard
Lanesborough,MA
Summary
Driven by results, adeptly managed Pitcher's Mound Pub, fostering a loyal customer base through exceptional service and efficient operations. Skilled in inventory management and vendor relations, significantly optimized stock levels and negotiated favorable terms. Demonstrated proficiency in data organization and conflict resolution, ensuring a streamlined, positive work environment. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Overview
21
21
years of professional experience
Work History
Office/Rental Manager
360 Berkshire Realty
2023.11 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Realtor
360 Berkshire Realty
2023.05 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Ensured compliance with federal/state laws regulating real estate transactions.
Bar Manager
Pitcher's Mound Pub
2004.01 - 2022.07
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
Bachelor of Science - Communications Media
Fitchburg State University
Fitchburg, MA05.2007
Skills
- Data organization
- Scheduling
- Inventory Management
- Cost Control
- Vendor Relationship Management
- Customer Relations
Timeline
Office/Rental Manager
360 Berkshire Realty
2023.11 - Current
Realtor
360 Berkshire Realty
2023.05 - Current
Bar Manager
Pitcher's Mound Pub
2004.01 - 2022.07
Bachelor of Science - Communications Media
Fitchburg State University
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