Robert Rivas
Houston
Summary
- Dynamic sales consultant with proven success at LA Fitness, leveraging consultative sales techniques and territory expansion skills to enhance customer relationships and drive revenue growth. Expert in closing techniques and sales funnel management, consistently achieving top performance through strategic problem-solving and effective communication.
- Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Sales Consultant
LA Fitness
01.2025 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
CSR, Sales
PLS Check Cashing
01.2021 - 01.2022
- Responded to customer requests for products, services, and company information.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
Sales Consultant
Fitness Connection
05.2015 - 04.2017
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Provided sales and customer service assistance to walk-in traffic
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest promotions
- innovations and technological advancements through continuous training.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
Pawn Broker
Cash America Pawn
02.2012 - 06.2015
- Checked, organized and displayed inventory attractively to promote patron interest.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Processed new inventory to ready for stocking on sales floor.
- Implemented and maintained online eBay store with over 5 items, increasing overall revenue 75%.
- Priced and resold items that remained unclaimed by owners.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or theft issues.
- Sold variety of items to over 25 daily customers, working to upsell package items and exceed sales goals.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Organized store shelves to display most attractive inventory.
Education
High School Diploma -
C E King High School
Houston, TXSkills
- Territory expansion
- Customer liaison
- Sales funnel management
- Demonstrations
- Closing techniques
- Consultative sales
Accomplishments
- Managed 15 opportunities per month.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
LA Fitness
01.2025 - Current
CSR, Sales
PLS Check Cashing
01.2021 - 01.2022
Sales Consultant
Fitness Connection
05.2015 - 04.2017
Pawn Broker
Cash America Pawn
02.2012 - 06.2015
High School Diploma -
C E King High School
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