Robert Rivera
North Olmsted,OH
Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Estimatics Team Manager
State Farm Insurance
North Olmsted, OH
06.2022 - Current
- As an ETM, I manage a team of Estimatics Appraisers to have a team mindset to achieve our ultimate goal, which is to complete accurate estimates, communication, and documentation to assist our claims team in best serving our customers. As an ETM, I am also heavily involved in building relations with both our Select Service repair facilities and non-program shops. This position allows me to introduce and implement out-of-the-box thinking to not only solve potential problems but also improve our overall efficiency and estimate accuracy.
AWC Deployed Claims Specialist
State Farm Insurance Inc
North Olmsted, OH
05.2021 - 06.2022
- As an AWC CS I've become a jack of all trades learning and becoming proficient at customer service, estimate writing (CCC), express claims, total loss and complex handling mainly on weather (CAT) claims. This position also requires patience, team work and the ability to lead at times with little to no supervision. AWC CS must understand and be able to complete a claim from start to finish while understanding state jurisdictional guidelines and restrictions.
Appraiser - Estimatics
State Farm Insurance Inc
North Olmsted, OH
10.2018 - 04.2021
- As an AEA, my job role consisted of completing automotive vehicle damage estimates for repair, mainly on collision losses. Estimates would be completed either at repair facilities, insured's residence, insured's place of employment, or VIS locations. The main goal, in my opinion, for AEAs would be to complete an accurate and competitive estimate while providing the highest customer service. My extensive auto body repair background truly assisted me in doing this, as it helped me to review repair facility estimates and determine what was required or not needed for specific repairs, as well as identifying items which may not have been competitive in the market area. I was a contact for multiple AEA's in the Ohio area when it came to vehicle damage and assistance with estimate completion. I was assigned the 'difficult' repair facilities in my general area and was given the privilege of filling in as acting ETM for my ETM while out due to medical reasons. While acting as ETM, I oversaw 6 AEA's while keeping track of production, SS concerns, and customer/repair facility complaints/concerns. I also set team schedules and assisted in how to handle the virtual inspection process at that time (Covid).
Ford Service Assistant Manager / Manager
Steven's Ford
Milford , CT
09.2013 - 02.2016
- As Ford Service Assistant Manager, I assisted in overseeing 14 technicians, 3 advisors, and 2 porters. I set schedules, assigned ROs to technicians, and ensured quality control. Managed the Ford Quick Lane department, overseeing 8 technicians. Prepared department schedule, opened repair orders for both vehicle repairs and general maintenance. Oversaw Stevens Ford Lincoln certified used vehicle safety inspections. Oversaw Connecticut vehicle emissions testing, all while exceeding sales goals and being the highest rated quick lane in the country.
Auto Body Technician
Steven's Ford Collision
Milford , OH
01.2007 - 09.2014
- Performed autobody repairs mainly on vehicles involved in collision accidents, including but not limited to body work (body filler), metal straightening, frame repair, welding, panel replacement, electrical repairs, alignments, suspension, and refinish. When first starting, just graduating out of BIT, I swept floors and washed cars. But with hard work and dedication to learn my craft, I became one of three frame 'A' technicians, which is the highest rating you can achieve in just 2 years.
Education
Collision Theory And Repair - Collision Repair
Lincoln Technical Institute - Cromwell
Cromwell, CT07-2006
Skills
- Leader- Understanding that the best way to lead is to lead by example
- Accountability- Understanding everyone has role and only when everyone is doing their part will you have success
- Team Player- Understanding we work as a team by helping and assisting one another when needed "Leave your ego at the door"
- Goal oriented- Understanding everyone should have goals (Short term, long term, small, large) Goals are what get you out of bed and give you the drive to achieve
- Confident- Understanding there's a fine line between confidence and arrogance but confidence is needed whether your speaking to an insured regarding their claim and or policy or speaking to a repair facility regarding an estimate dispute
- Dependable- Understanding you can be all the above but none of it would matter if you were not dependable
Languages
Spanish
Professional
Certification
- I-Car Platinum
- Certified on Chief Three Dimensional Measuring System
- Certified on Car-O-Liner Frame Measuring System
- Licensed in all states requiring appraisers license
Timeline
Estimatics Team Manager
State Farm Insurance
06.2022 - Current
AWC Deployed Claims Specialist
State Farm Insurance Inc
05.2021 - 06.2022
Appraiser - Estimatics
State Farm Insurance Inc
10.2018 - 04.2021
Ford Service Assistant Manager / Manager
Steven's Ford
09.2013 - 02.2016
Auto Body Technician
Steven's Ford Collision
01.2007 - 09.2014
Collision Theory And Repair - Collision Repair
Lincoln Technical Institute - Cromwell
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