Robert Rivera
Brooklyn,NY
Summary
Results-driven Sales Project Manager with solid background in coordinating and overseeing sales projects from conception to completion. Strengths lie in effective team leadership, strategic planning, and stakeholder communication. Demonstrated ability to drive sales growth, improve processes, and increase customer satisfaction. Proven track record of success in fast-paced, competitive environments.
Overview
10
10
years of professional experience
Work History
Sales Project Manager II
Ferguson Enterprises LLC
Phoenix, AZ
12.2023 - Current
- Lead the strategic planning and execution of critical sales projects, from initiation to closure, ensuring alignment with overall business goals.
- Manage cross-functional project teams, providing guidance, motivation, and follow-up to achieve project milestones and objectives.
- Develop comprehensive project plans, including scope, objectives, timelines, resource allocation, and risk management strategies.
- Define project strategies that capitalize on market opportunities and drive revenue growth.
- Monitor project progress and proactively identify potential roadblocks, implementing corrective actions and strategies to maintain project momentum.
- Analyze project performance metrics and provide regular reports to leadership, offering insights into project health and areas for improvement.
- Drive client engagement and relationship management during project lifecycles, ensuring client satisfaction and effective communication.
- Develop and refine project management processes, best practices, and tools to enhance project efficiency.
- Provide thought leadership on sales strategies, contributing insights and recommendations.
- Foster a collaborative and innovative team environment that encourages idea sharing, problem-solving, and continuous learning.
- Serve as a subject matter expert on project management methodologies, sharing knowledge and expertise with team members and stakeholders.
- Developed and implemented strategies to meet customer needs.
- Managed relationships with external stakeholders and vendors.
Sales Support Representative
Ferguson Enterprises LLC
New York, NY
08.2022 - 11.2023
- Assists customers with detailed pricing proposals/quotes for products and services projects.
- Supports new sales opportunities through bid monitoring, prospecting and project research.
- Provides and develops documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment.
- Communicates with internal and external resources, providing customer service and completing quotations, fulfilment of demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
- Fulfills Sales Support activities for the Order to Invoice process, owning the customer interface for quality processes: corrective actions, Field Quality Reports.
- Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
- Regular and reliable attendance
- Other duties as assigned
- Coordinated activities between various departments to ensure customer satisfaction.
- Processed invoices and payments accurately and efficiently.
- Developed relationships with vendors to secure discounts on products and services.
- Analyzed customer feedback data to identify areas of improvement in customer service experience.
Inside Sales Representative II
Ferguson Enterprises LLC
New York, NY
07.2021 - 07.2022
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Researched customer needs and preferences to identify opportunities for new business.
- Solicited feedback from customers on product features and service levels.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
Showroom Coordinator IV
Ferguson Enterprises LLC
New York, NY
11.2020 - 07.2021
- Carries out prompt, professional customer service to internal and external customers, including quoting, order entry, contract review, contract management and addressing customer issues.
- Delivers all contract review activities, provides price quotations and special pricing, investigates price discrepancies, and addresses customer issues.
- Completes correct customer order processing, in accordance with all SOPs and work instructions. Develops and maintains ISO work instructions and SOPs for any new processes, as required.
- Coordinates as a liaison between teams and upper management.
- Presents analysis, and reports data related to global Sales productivity.
- Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
- Regular and reliable attendance
- Other duties as assigned
Quotations Coordinator II
Ferguson Enterprises LLC
Austin, TX
01.2016 - 11.2019
- Carries out follow ups with sales and quoted customers to determine awarded project contractor to secure the sale of the project.
- Gathers bid reports, soliciting sales team feedback, and elicit direct customer feedback to determine quotation opportunities.
- Supports the preparation and assembly of submittals for approval.
- Coordinates open bid reports and sales feedback to determine quotation opportunities.
- Follows file organization structure, participate in developing and maintaining project task boards.
- Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
- Regular and reliable attendance
- Other duties as assigned
Inside Sales Representative
Ferguson Enterprises LLC
Newport News, VA
07.2014 - 01.2016
- Provided customers with product information, pricing and availability.
- Developed and implemented strategies to increase sales volume.
- Conducted outbound calls to existing clients to upsell products or services.
- Maintained detailed records of customer interactions, orders and account status updates.
- Cross-sold additional products or services based on customer needs.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Education
Bachelor of Arts - Political Science And Government
St. Francis College
Brooklyn, NY01-2013
Skills
- Deliverable Tracking
- Project Coordination
- Sales Presentations
- Customer Engagement
- Quote Preparation
- Shipping oversight
- Schedule Management
- Account Management
- Sales Planning
- Sales Tracking
- New Business Development
- Vendor Management
- Sales presentation
- Order Management
Timeline
Sales Project Manager II
Ferguson Enterprises LLC
12.2023 - Current
Sales Support Representative
Ferguson Enterprises LLC
08.2022 - 11.2023
Inside Sales Representative II
Ferguson Enterprises LLC
07.2021 - 07.2022
Showroom Coordinator IV
Ferguson Enterprises LLC
11.2020 - 07.2021
Quotations Coordinator II
Ferguson Enterprises LLC
01.2016 - 11.2019
Inside Sales Representative
Ferguson Enterprises LLC
07.2014 - 01.2016
Bachelor of Arts - Political Science And Government
St. Francis College
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