Robert Rivera
Ontario
Summary
Proactive cashier specialist known for attention to detail and problem-solving skills. Experience in enhancing customer experiences and increasing sales through effective product recommendations and efficient transaction processing.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cashier Specialist
Turner's Outdoorsmen
11.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer through diligent cash handling and reconciliation.
- Trained new staff on operational procedures and customer service best practices.
- Implemented inventory management techniques to optimize stock levels.
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
- Mitigated potential losses by identifying counterfeit currency or suspicious activity during transactions.
- Collaborated with team members to maintain a consistently positive and welcoming store atmosphere.
- Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of [Product or Service].
- Assisted cashier team with resolving problems and maintaining efficiency.
- Prevented long lines at the checkout counter by monitoring queue length and promptly opening additional registers as needed.
- Developed strong relationships with regular customers, fostering a sense of loyalty and trust in the store''s services and products.
- Ensured accurate cash handling through diligent use of registers, calculators, and other tools for financial transactions.
- Conducted daily cash drawer audits to ensure accuracy, accountability, and proper documentation of financial records.
- Managed high-volume periods with ease by quickly processing transactions while maintaining friendly customer interactions.
- Trained new Cashier Specialists on best practices for efficient operations, resulting in improved productivity across the team.
Management Trainee
Hertz Car Rentals
08.2018 - 07.2019
- Developed training programs to enhance team performance and customer service skills.
- Managed daily operations, ensuring fleet availability and optimal vehicle maintenance.
- Analyzed rental trends to optimize pricing strategies and inventory management.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Conducted market research to identify new business opportunities and improve competitive positioning.
- Oversaw quality assurance measures to ensure compliance with company standards and regulations.
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Enhanced team performance by implementing effective communication strategies within the group.
- Enhanced customer satisfaction with introduction of customer feedback system, allowing for quick resolution of issues and improvements in service quality.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Agent
Dave and Buster's
09.1998 - 06.2014
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with various departments to ensure seamless guest experiences.
- Maintained accurate records of bookings and transactions using proprietary software.
- Trained new front desk staff on operational procedures and customer service standards.
- Oversaw daily front desk operations, optimizing workflows for improved efficiency.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ06-2015
Skills
- Patience and tolerance
- Cleanliness and hygiene
- Bagging techniques
- Cash handling expertise
- Payment processing
- POS system proficiency
- POS systems
- ID verification
- Upselling strategies
- Product recommendations
Certification
- Certified Gun Safety Instructor, Turners Outdoorsmen - active certification.
Languages
Spanish
Limited Working
Timeline
Cashier Specialist
Turner's Outdoorsmen
11.2022 - Current
Management Trainee
Hertz Car Rentals
08.2018 - 07.2019
Front Desk Agent
Dave and Buster's
09.1998 - 06.2014
Bachelor of Science - Business Administration
University of Phoenix