Robert Roark
Hamilton,OH
Summary
Organized Admission/Business Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2025
2025
years of professional experience
Work History
Admissions/Business Office Director
Cedarview Healthcare
Lebanon, OH
03.2020 - Current
- Managed admissions department and office functions.
- Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
- Organized and maintained confidential files and records, ensuring data integrity and security.
- Maintained up-to-date knowledge of federal and state regulations, adapting processes accordingly for compliance purposes.
- Provided exceptional customer service to Medicaid applicants, addressing inquiries and troubleshooting issues as they arose.
- Served as corporate liaison for finance and marketing departments.
Social Service Director
Cedarview Healthcare
115 Oregonia Road Lebanon, OH
06.2017 - 03.2020
- Intervened in crisis situations to protect residents and others.
- Address issues immediately and worked with other team members to find the most effective solutions available.
- Clinically Update Insurance Companies for continued stay approval for clients.
- Provided emotional support with residents to develop long term plans and goals.
- Developed social work and discharged planning aspects of patient care plans in collaboration with the interdisciplinary treatment team.
- Helped each patient understand his or her illness and the contributing personal, social and economic factors.
- Facilitated Annual/Quarterly Care Planning meetings.
- Secured housing, follow-up medical care and resources for discharging residents by working with Counsel on Aging and The Home Choice Program.
- Managed admissions department employees and office functions.
Social Services/Business Office Director
Parkside Nursing and Rehab
908 Symmes Road Fairfield, Ohio 45014
5 2015 - 06.2017
- Helped each patient understand his or her illness and the contributing personal, social and economic factors.
- Confidently managed the overall operation of nursing services and patient care, including financial management, Medicaid application assistance, quality assurance, patient care, safety risk management, teammate satisfaction.
- Confidently managed the overall operation of nursing services and patient care, including financial management, Medicaid application assistance, quality assurance, patient care, safety risk management, teammate satisfaction.
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
- Created and maintained computerized record management systems to record and process data and generate reports.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06.2026
Associate of Science - Food and Beverage Management
Pennsylvania Institute of Culinary Arts
Pittsburgh, Pennsylvania1999
High School Diploma - undefined
Hamilton High
Hamilton, Ohio1993
Skills
- Policy and program development expertise
- Adept at prioritizing/managing deadlines
- Organized calendar management
- Patient Account Specialist
- Resource management expertise
- Educated in documentation software
- Account management
- Knowledge of Medicaid statutes/regulations
- Healthcare Industry Knowledge
- HIPAA Compliance
- Epic Systems
- Medicare Regulations
- Healthcare operations
- Registration paperwork
- Employee Supervision
- Admissions Policies
- Team building
- Leadership Development
Timeline
Admissions/Business Office Director
Cedarview Healthcare
03.2020 - Current
Social Service Director
Cedarview Healthcare
06.2017 - 03.2020
Associate of Science - Food and Beverage Management
Pennsylvania Institute of Culinary Arts
High School Diploma - undefined
Hamilton High
Social Services/Business Office Director
Parkside Nursing and Rehab
5 2015 - 06.2017
Bachelor of Science - Health Administration
University of Phoenix