Robert Roberts
Austin,TX
Summary
Highly motivated, organized, performance-driven individual that has developed a track record of meeting deadlines and solving complex problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Advisory Operations Representative
Kestra Financial
05.2019 - Current
- Act as primary point of contact for Kesta’s advisory trading platform (Advisor Enterprise)
- Empower independent advisors in utilizing Kestra’s in house platform by giving guidance on running proposals, complex reporting, and global trade operations
- Assist independent advisors with implementing strategies through access to third-party money managers and a full suite of resources to build, manage and implement investment solutions
- Articulating and guiding reps on complex investment trading functions via the Advisor Enterprise platform
- Work closely with Envestnet partners to relay pertinent information and resolve/troubleshoot issues Advisors report on the Advisor Enterprise platform
- Offer introductory calls to advisors/assistants that are new to the platform
- Provide an in-depth call that highlights the account opening process and basic functions Advisors frequently see on the platform
- Comb through multiple types of service items on a daily basis to see where urgent attention may need to be directed
- Monitor and maintain other tasks
- Train new hires when necessary.
Concierge Specialist
Kestra Financial
10.2017 - Current
- Empower Advisor Success through guidance, internal knowledge of systems, and providing accurate critical information on time
- Assist and collaborate with new concierge colleagues in order to direct them to the correct answers
- Continual Focus on quality
- Attained gradual increase in QA scores for 2018: Q2: 92.92 > Q3: 94.92 > Q4: 97.55 Annual: 94.28
- Maintain a consistent, accurate log of communication with the field, custodians, and vendors
- Promote advisor success through knowledge of the platforms and directing them to materials, processing aides when necessary
- Attain absolute quality by continually utilizing all resources across systems and information provided from Kestra colleagues
- Assist advisors with questions relating (but not limited to): TOAs, New Account set-up, Structuring of Retirement Plans, Cost Basis Updates, Divorce/ Death splits, Re-Assignments, Check Writing Inquiries, Gifting Mutual Funds/ Common Stock, and minor Account Servicing Inquires.
Brokerage Support Specialist
Charles Schwab
06.2015 - 09.2017
- Facilitate transactions on participant retirement plans while using a constructive consultative approach to help optimize individual retirement performance
- Guide participants in their plan’s structure in order to help them see a variety of different options and opportunities
- Keep management systems up to date with the most up-to-date participant/client information
- Multitude of topics touched on a daily basis with participant’s 401ks
- Such as loans, roth versus pre tax contributions, benefits of rolling to IRA, QDROs, various tax situations, In-plan roth conversions, etc
- Advise/Inform participants on what funds they are tied to in their plans and how each one operates
- Help assist participants in their online experience by troubleshooting any problems that arise
- Help participants make elections and structure retirement plans to their liking as soon as they are set up with their retirement accounts
- Create performance driven metric reports for department when needed
- Educate/train new hires and create learning material
- Topics such as 529 plans, separate accounts, and mutual funds routine topics
Closer & Funder
International bank of Commerce
05.2013
- Coordinated with title contacts frequently on a daily basis in order to fund
- Prepared for loan closings by verifying application/documentation
- Obtained additional information and substantiation if needed
- Audited team member closings in order to verify all necessary steps were completed accurately
- Searched and monitored for errors within docs/data in order tackle small problems before they become detrimental problems later on in the process of the loan
- Answered all trust company, broker, and underwriter questions relating to specific loans being processed.
Credit Analyst – Audit / Compliance
International bank of Commerce
02.2012
Education
BBA - Finance
Texas A&M Corpus Christi
01.2011
GED -
The Winchendon Boarding School
Winchendon, Massachusetts01.2005
Skills
- Highly Strategic
- Adaptable
- Proficient in Excel
- Team Player
- Written/Verbal Skills
- Data Analysis
Certification
Series 7
Series 66
Timeline
Senior Advisory Operations Representative
Kestra Financial
05.2019 - Current
Concierge Specialist
Kestra Financial
10.2017 - Current
Brokerage Support Specialist
Charles Schwab
06.2015 - 09.2017
Closer & Funder
International bank of Commerce
05.2013
Credit Analyst – Audit / Compliance
International bank of Commerce
02.2012
BBA - Finance
Texas A&M Corpus Christi
GED -
The Winchendon Boarding School
Similar Profiles
Natalie GonzalesNatalie Gonzales
Compensation Data Specialist at Kestra FinancialCompensation Data Specialist at Kestra Financial
Brian FlinnBrian Flinn
Senior Systems Administrator at Kestra FinancialSenior Systems Administrator at Kestra Financial
Derrik WastonDerrik Waston
Client Service Specialist at Kestra FinancialClient Service Specialist at Kestra Financial
Ethan CrawfordEthan Crawford
Sales Representative Team Leader at Applied Micro TechnologySales Representative Team Leader at Applied Micro Technology
THOMAS REPPUHNTHOMAS REPPUHN
Sales Representative at Pepsi Beverages GroupSales Representative at Pepsi Beverages Group