Robert Robertson
Cincinnati,OH
Summary
Results-oriented with years of experience in effectively managing and optimizing debt recovery processes. Proven expertise in utilizing strategic negotiation and communication skills to achieve positive outcomes. Diligent and detail-oriented professional committed to maintaining compliance while maximizing collection efficiency. Seeking to contribute expertise to a dynamic team to drive successful debt recovery outcomes.
Overview
17
17
years of professional experience
Work History
Consumer Support Specialist
Unifund
10.2018 - Current
- Trained and mentored new team members in to ensure seamless onboarding and integration into the team.
- Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Utilized negotiation skills to ensure clients paid on their debts, surpassing annual goals
- Documented customer payment interactions and account statuses for future reference.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Auto Claims Adjuster
Safeco Insurance
03.2017 - 10.2018
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Examined photographs and surveillance and any other documents relating to claims.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Customer Service Representative
Macy's Call Center
02.2016 - 03.2017
- Provided outstanding customer service with excellent written and verbal communication
- Answered the telephone in a prompt and courteous manner
- Maintained a high knowledge of product features, services, promotions, and special offers
- Handled bill payments, bill inquiries, processed price plan changes, upgrades, and daily reports
- Verified and updated customer information and maintained databases
- Resolved issues quickly and effectively.
Client Service Specialist
First Financial Bank
11.2014 - 02.2016
- Worked daily with clients answering questions about their accounts and completing transactions
- Provided customer service through product knowledge, issue resolution, and selling new products
- Processed deposits, loan payments, withdrawals, and check cashing
- Set up accounts ensuring data quality control
- Created, maintained, and entered information into databases
- Recommended bank products that met customer needs to increase sales
- Ensured customer satisfaction by connecting account with managers and loan officers
- Maintained professional work-related communications with supervisors as well as subordinates
- Operated office equipment, such as fax machines, copiers, or phone systems.
Customer Service Sales Specialist
Citi Bank
11.2006 - 11.2014
- Answered inbound calls, selling products and services to card members
- Participated in ongoing training to ensure awareness of changes in products and services
- Communicated courteously with customers by telephone, email, letter, and face-to-face
- Increased revenue with strategic upselling of products and services to new and existing customers.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
Insurance Certificate -
Hondros College
Liberty Township, OH01.2015
Computer Engineering (no degree) -
Northern Kentucky University
Highland Heights, KY01.2004
High School Diploma -
Mount Healthy High School
Cincinnati, OH01.2003
Skills
- Strong Written and Oral Communication
- Self-Motivated
- Strong Interpersonal Skills
- Exceptional Customer Service
- Data Management
- Computer Skills (Microsoft Word, Excel, PowerPoint, Office, Outlook, Adobe, Skype, Zoom)
- Type 40 wpm
References
Available upon request
Timeline
Consumer Support Specialist
Unifund
10.2018 - Current
Auto Claims Adjuster
Safeco Insurance
03.2017 - 10.2018
Customer Service Representative
Macy's Call Center
02.2016 - 03.2017
Client Service Specialist
First Financial Bank
11.2014 - 02.2016
Customer Service Sales Specialist
Citi Bank
11.2006 - 11.2014
Insurance Certificate -
Hondros College
Computer Engineering (no degree) -
Northern Kentucky University
High School Diploma -
Mount Healthy High School
Similar Profiles
Sherri RickardsSherri Rickards
Senior Underwriter at Belair (formerly Unifund)Senior Underwriter at Belair (formerly Unifund)
Lora FreelandLora Freeland
COMPLIANCE AUDITOR AND ADVISOR I at UNIFUND CCR, LLCCOMPLIANCE AUDITOR AND ADVISOR I at UNIFUND CCR, LLC
Andrea EstesAndrea Estes
LMS Administrator at Mubea IncLMS Administrator at Mubea Inc