Alison Rosser Robertson
Customer Service
Temple,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Artech
10.2023 - 01.2024
- Assisted with questions, required documentation, payment options, went over a policy that were available to each person
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Gallagher
07.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Advocate
Baylor Scott & White Health Plan
07.2021 - 04.2023
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Completed opening and closing functions to meet operational needs.
Administrative Assistant
Maxim Healthcare Group
07.2020 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Customer Service Representative
C3/Customer Contact Channels, Inc
01.2019 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Texas Municipal League Intergovernmental Risk Pool
05.2016 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Certificate - Medical Assisting
The College of Health Care Professions-Austin
Austin, TX05.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
Certification
- Certified Medical Assistant, 06/01/12, 11/01/24
- CCMA Certification, 06/01/14, 12/01/24
- CPR Certification, 05/01/23, 05/01/25
- Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Healthcare benefitsPaid time offWork from home optionAccomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Artech
10.2023 - 01.2024
Customer Service Representative
Gallagher
07.2023 - 08.2023
Customer Service Advocate
Baylor Scott & White Health Plan
07.2021 - 04.2023
Administrative Assistant
Maxim Healthcare Group
07.2020 - 07.2021
Customer Service Representative
C3/Customer Contact Channels, Inc
01.2019 - 02.2019
Customer Service Representative
Texas Municipal League Intergovernmental Risk Pool
05.2016 - 07.2018
Certificate - Medical Assisting
The College of Health Care Professions-Austin
- Certified Medical Assistant, 06/01/12, 11/01/24
- CCMA Certification, 06/01/14, 12/01/24
- CPR Certification, 05/01/23, 05/01/25
- Driver's License
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