My objective it to obtain a position that will enable me to use the skills that I have acquired through my previous employment and gain new skills.
Overview
7
7
years of professional experience
Work History
Lot Attendant
Diehl Honda
12.2024 - Current
Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
Followed safety protocols for personal, guest and automobile safety.
Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
Shingler/Laborer
Big Tom’s Roofing
04.2018 - 01.2022
Collaborated effectively with project managers to ensure timely completion of roofing projects within budget constraints.
Assisted in training new team members on best practices for efficient shingle installation techniques.
Provided exceptional customer service through clear communication regarding project progress and addressing any concerns promptly.
Enhanced customer satisfaction by maintaining a clean and organized worksite during the entire shingling process.
Demonstrated expertise in various types of shingles, including asphalt, wood shake, metal, and composite materials.
Increased team efficiency with proper use of roofing tools, including nail guns, hammers, and utility knives.
Optimized structural integrity of roofs through expertly executed flashing installations at critical points such as valleys, chimneys, and vents.
Maintained high safety standards through consistent adherence to OSHA regulations and guidelines on all projects.
Improved roof durability by accurately measuring, cutting, and installing shingles according to manufacturer specifications.
Reduced project timelines by efficiently removing old roofing materials and preparing surfaces for new shingle installation.
Guest Service Representative
Northgate Clays Park
04.2022 - 07.2023
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Assisted in emergency situations as required while adhering strictly to safety protocols.
Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.