Robert Robles
New York,NY
Summary
Client service professional with robust background in delivering high-quality support and fostering client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Encore Vet Group VERG Brooklyn
06.2022 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Client Service Representative
Blue Pearl
08.2017 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Client Service Representative
Animal Medical Center (AMC)
03.2012 - 04.2017
- Handled client registration and regularly updated medical records
- Prepared documents on Microsoft Word/Cornerstone
- Maintained office supply inventory and cleanliness
- Scheduled appointments for new and existing clients
- Received phone calls and directed messages to appropriate staff
- Operated office machinery such as copier and fax machine.
Stock Clerk/Cashier
Deals
04.2011 - 02.2012
- Unloaded trucks and received merchandise from various vendors
- Maintained cleanliness on the sales floor and shelves on a daily basis
- Assisted customers in locating items
- Ensured the proper quality and quantity of items upon delivery
- Inspected shelves for expired and damaged products
- Performed transactions at the cash register
- Greeted customers in a friendly and courteous manner.
Stock Clerk/Cashier
Duane Reade
11.2010 - 04.2011
- Unloaded and unpacked merchandise to place on sales floor
- Ensured store shelves were clean and fully stocked
- Operated a cash register for payment transactions
- Assisted customers with item selection and location.
UPS
08.2010 - 11.2010
- Created shipping labels and accurately placed them on packages
- Collected and scanned invoices
- Processed invoices to schedule payments in a timely manner
- Verified the correct billing information for customers.
Education
General Equivalency Diploma -
Opportunities for a Better Tomorrow
Brooklyn, NYSkills
- Strong interpersonal skills, such as communication, teamwork and problem solving skills
- Proficient in Cornerstone and Microsoft Office: Word, Excel, PowerPoint
- Able to take initiative and multitask
- Highly motivated and organized
Timeline
Client Service Representative
Encore Vet Group VERG Brooklyn
06.2022 - Current
Client Service Representative
Blue Pearl
08.2017 - Current
Client Service Representative
Animal Medical Center (AMC)
03.2012 - 04.2017
Stock Clerk/Cashier
Deals
04.2011 - 02.2012
Stock Clerk/Cashier
Duane Reade
11.2010 - 04.2011
UPS
08.2010 - 11.2010
General Equivalency Diploma -
Opportunities for a Better Tomorrow
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