Robert Rockwell
Social Services
Casselberry,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Men's Shelter Manager
The Salvation Army
09.2008 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised programming and administrative facets of emergency shelter, Transitional programs and veteran programs for 116 residents and 10 employees and many volunteers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Phase Manager/Case Worker
Miami Rescue Mission
01.1999 - 02.2008
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources for thirty clients.
- Created treatment or service plan meeting each client's individualized needs.
- Recorded case notes and perform follow up for clients; led both group and individual counseling sessions.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Facilitated peer support groups to help clients connect with others.
Education
Licensed Minister - Licensed Minister
Berean School of The Bible
Springfield, MI06.2005
No Degree - Counseling The Chemically Dependant
University of Miami
Miami, FL02.2004
GED -
Miami Dade Community College
Miami FL01.2002
Skills
- Ability to lead employees, residents and volunteers
- Community Service Programs
- Intake Coordination
- Maintain facility and coordinate estimates for repairs
- Shelter Arrangements
- Counseling
- Supervise case managers
- Facilitating group/teaching
Timeline
Men's Shelter Manager
The Salvation Army
09.2008 - Current
Phase Manager/Case Worker
Miami Rescue Mission
01.1999 - 02.2008
Licensed Minister - Licensed Minister
Berean School of The Bible
No Degree - Counseling The Chemically Dependant
University of Miami
GED -
Miami Dade Community College
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