Robert Rodriguez
San Antonio,Texas
Summary
Goal oriented, motivated, with past military training and experience with a highly self driven mindset, passion for innovation, and documented success in hands-on roles. Working in collaboration with cross-functional teams in the development and execution of critical projects, including planning, budgets, and workflows.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Sales Professional
USAA
San Antonio, TX
10.2021 - Current
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Quoted and calculated premium rates for policies, using rate book, Xactaware and calculator.
Experience Assistant Manager
Ice Cream Co., Inc
San Antonio, Texas
06.2018 - 08.2021
- Instruct employees in appropriately handling different types of situations
- Record inventory usage and reorder supplies as needed
- Advise senior management on staffing needs and employee issues
- Supervise 14 staff members
- Monitor the daily activities of 14 staff members
- Assist manager in hiring, supervising, and operating procedures
- Train 14 new team members as well as other mangament staff
- Provided proper training and aided team in FIFO for products in warehouse
- Maintained and aided the scheduling on receiving Purchase Orders
- Aided in inventory and cleanlines in all Yumi assets
- Monitoring surveillance camera systems to ensure safety and productivity, Responsible for all subsistence storerooms, that consist of dry, chilled and frozen provisions
- Maintained all storeroom inventory above 98%
- Maintaining security and inventory accuracy for all accountable food and preserve its condition until issue or proper expenditure
Computer Tech/Sales Associate Specialist
Discount Electronics
San Antonio, Texas
11.2014 - 06.2018
- Successfully assisted 35-40 customers per day in-person and via telephone with purchase decisions, transactions, returns, and inquiries
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
- Regularly exceeded daily sales goals with cross-selling and upselling techniques (achieved average of 25% of sales quota each week)
- Greeted 30 customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Increased add-on sales by becoming a master of the store’s inventory, suggesting different items that fit customer needs quickly and efficiently
- Received 100% customer satisfaction rating each quarter by offering personalized assistance and building impactful relationships
- Used diagnostic tools to identify hardware failures and replace non-functional components, installation of HDD and OS install
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Performed maintenance duties and safely handled chemicals and solutions.
Culinary Specialist
U.S. Navy
11.2014 - 06.2017
- Follow cleaning schedule as determined my upper management
- Resolve issues with minimal disruption to kitchen flow
- Ensure all cleaned dishes and equiptment is dried and stored properlu
- Maintain cleaning supplies inventory
- Assist 18 kitchen staff in food preparation
- Report any damaged or broken dishes to management
Education
High School Diploma -
Lanier High School
San Antonio, TX05.2003
Skills
- Customer service Microsoft office
- Food service Management
- Military Experience
- Insurance Industry Knowledge
- Customer Service
- Software Installation
- Help Desk Support
- Hardware Replacement
Timeline
Licensed Insurance Sales Professional
USAA
10.2021 - Current
Experience Assistant Manager
Ice Cream Co., Inc
06.2018 - 08.2021
Computer Tech/Sales Associate Specialist
Discount Electronics
11.2014 - 06.2018
Culinary Specialist
U.S. Navy
11.2014 - 06.2017
High School Diploma -
Lanier High School
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