ROBERT RODRIGUEZ
Weslaco,Texas
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
19
19
years of professional experience
Work History
Cleaning Supervisor
Roberts Cleaning Service/Self-Employed
01.2018 - Current
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Disk Jockey
Self-employeed
10.2015 - Current
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Operated studio sound boards, desks and playout software for slick, professional broadcasts.
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Attended promotional events to create station awareness and build listener reach.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Adjusted music plans based on crowd preferences and mood.
- Entertained guests with music matching desired genres and tempo.
- Used controllers and mixers to mix and sample music.
Customer Service Representative
Convergy's
08.2011 - 03.2014
- Inbound customer care for Direct TV customers
- Handled all kinds of customer issues such as taking payments, troubleshooting equipment issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Outbound Call Center Agent
Penn Co
01.2008 - 02.2011
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
Front Desk Clerk
Dell Inn & Suites
05.2004 - 03.2008
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
GED -
Online
Online03.2010
No Degree - Networking/CyberSecurity
Career Visions
New York, NY02.2003
No Degree - Basic
West High School
Columbus, OH05.2001
Skills
Computer Skills
Typing Speed: 35 Words Per Minute
Apple or Macintosh Computers
Database Software (Oracle, Access, etc)
Data Entry Terminal (PDT, Mainframe Terminal, etc)
Desktop Publishing Software (InDesign, etc)
EMail Software (Outlook, Thunderbird, etc)
Graphics or Drawing Software (Photoshop, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
Invoice Processing
Spreadsheet Tracking
Staff Forecasting
Trash Collection
Customer Service
Carpet Cleaning
Schedule Management
Basic Tools
Washing Windows
Help Desk Software
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Cleaning Supervisor
Roberts Cleaning Service/Self-Employed
01.2018 - Current
Disk Jockey
Self-employeed
10.2015 - Current
Customer Service Representative
Convergy's
08.2011 - 03.2014
Outbound Call Center Agent
Penn Co
01.2008 - 02.2011
Front Desk Clerk
Dell Inn & Suites
05.2004 - 03.2008
GED -
Online
No Degree - Networking/CyberSecurity
Career Visions
No Degree - Basic
West High School
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