Robert Roedell
Remote USA
Summary
Action-oriented, results-driven, and strategic Operations Manager with over 10 years of experience leading daily operations, streamlining processes, managing cross-functional teams, and driving business growth within the Utilities Inspections industry. Proven track record of optimizing productivity, increasing profitability, and implementing scalable systems that support long-term success. Skilled in aligning operational objectives with both short- and long-term strategic goals.
With a growth-minded approach, contributed to multiple initiatives that generated 13%+ annual revenue growth across territories for five consecutive years. Recognized for outstanding communication skills, deep industry knowledge, and strong interpersonal abilities—consistently maintaining the quality, efficiency, and overall development of business operations.
Overview
18
18
years of professional experience
Work History
Sr. Operations Manager
Industrial Inspections & Analysis
02.2018 - 08.2025
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Provided leadership for continual management and employee training initiatives.
Territory Manager - Sales and Service
Diversified Inspections / ITL
11.2016 - 02.2018
- Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Successfully resolved conflicts between clients or internally among team members, maintaining a positive work environment and promoting collaboration.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
Inspection Technician
Diversified Inspections / ITL
01.2008 - 11.2016
- Reviewed production activities and documentation to check conformance to optimal procedures.
- Rejected unacceptable items and recommended corrective actions.
- Assessed first articles off production runs, completed related documentation and determined level of conformance with specifications.
- Completed receiving, in-process and final inspections on different manufactured components.
- Worked closely with engineers to troubleshoot issues identified during inspections, ensuring timely resolutions.
- Inspected various units using instruments and proper techniques for reliable results.
- Adhered to strict timelines while managing multiple projects concurrently without compromising accuracy or quality of work delivered.
- Maintained detailed inspection records, ensuring proper documentation of all procedures and results.
- Kept testing instruments and apparatus in good working conditions.
Education
Business Management
University of Phoenix
Tempe, AZ02-2024
Leadership Certificate - Educational Leadership And Management
University of Phoenix
Tempe, AZ10-2023
Skills
- Operational Leadership
- Major Account Development & Growth
- Budgeting & Cost Control
- Strategic Planning & Execution
- KPI Development & Performance Metrics
- Supply Chain & Logistics
- P&L Management
- Team Development & Leadership
- Change Management
- Stakeholder Engagement & Relationship Building
- Continuous Process Improvement
- CRM & ERP systems (Sales Force, NetSuite, Power BI)
Timeline
Sr. Operations Manager
Industrial Inspections & Analysis
02.2018 - 08.2025
Territory Manager - Sales and Service
Diversified Inspections / ITL
11.2016 - 02.2018
Inspection Technician
Diversified Inspections / ITL
01.2008 - 11.2016
Business Management
University of Phoenix
Leadership Certificate - Educational Leadership And Management
University of Phoenix
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