Robert Roe III

Store Manager

Speedway

04.2021 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

FOH Manager

Buffalo Wild Wings

03.2018 - 04.2021

Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Implemented new menu items in coordination with the chef, boosting overall sales revenue.
Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Promoted upselling strategies among servers, leading to higher average check values per transaction.
Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
Adhered to safe work practices, food safety regulations, and corporate guidelines.
Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
Maximized table turnover rate through effective floor plans and strategic server assignments.
Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
Streamlined reservation processes for enhanced guest experiences and increased bookings.
Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Resolved guests complaints while maintaining positive customer environment.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Coordinated with suppliers to establish timely delivery of food and beverage items.
Performed cash handling activities and secured nightly bank deposits.
Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Motivated staff to perform at peak efficiency and quality.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Managed staff schedules and maintained adequate coverage for all shifts.
Verified prepared food met standards for quality and quantity before serving to customers.
Implemented effective inventory control systems to reduce food spoilage and waste.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Maximized quality assurance by completing frequent line checks.
Oversaw food preparation and monitored safety protocols.
Purchased food and cultivated strong vendor relationships.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Blow Mold Lead

Purple Cow Creamery

05.2015 - 09.2017

Demonstrated expertise in operating various types of blow molding machines, adapting quickly to new technology as needed.
Supported quality control initiatives by ensuring proper calibration of measuring tools and equipment.
Increased production efficiency by maintaining and repairing blow molding equipment promptly.
Enhanced product quality by conducting regular inspections of molded components for defects.

Summary

Overview

Work History

Store Manager

FOH Manager

Blow Mold Lead

Education

General Studies -

Skills

Timeline

Store Manager

FOH Manager

Blow Mold Lead

General Studies -

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