Robert Rogers
Indianapolis,IN
Summary
Accomplished Branch Manager and Front Desk Agent with a proven track record at Hampton Inn And Suites Indianapolis Airport, enhancing customer satisfaction and streamlining operations. Expert in customer service management and problem-solving, leading teams to exceed performance targets through exceptional service and efficient conflict resolution. Skilled in front office management and staff supervision, ensuring operational excellence and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hampton Inn And Suites Indianapolis Airport
Indianapolis, IN
10.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Trained new employees into the Hampton System.
- Performed duties of the Asst Manager role multiple times.
Branch Manager
SecurCare Self Storage
Avon, IN
07.2020 - 09.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
No Degree - Political Science And Government
North Arkansas College
Harrison, ARSkills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Guest Relations
- Front Desk Management
- Reservations
- Conflict Management
- Office Management
- Supply Replenishment
- Customer Service Management
- Guest Registration
- Front Office Management
- Team Supervision
- Nightly Audits
- Staff Supervision
- Staff Scheduling
Timeline
Front Desk Agent
Hampton Inn And Suites Indianapolis Airport
10.2022 - Current
Branch Manager
SecurCare Self Storage
07.2020 - 09.2022
No Degree - Political Science And Government
North Arkansas College
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