Robert Rogers
Phoenix,AZ
Summary
Energetically led a team at Dairy Queen Grill & Chill, mastering operations management and staff onboarding to enhance productivity and customer satisfaction. Excelled in resolving complaints and training new employees, significantly improving team efficiency and store operations. Demonstrated exceptional production leadership and crew coordination, ensuring seamless daily operations.
Overview
3
3
years of professional experience
Work History
Shift Lead
Dairy Queen Grill & Chill
Mt Washington, KY
06.2022 - 12.2024
- Resolved customer complaints and reported issues to senior management.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Trained new employees on company policies, procedures, and job duties.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Maintained cleanliness and organization of the work area to uphold company standards.
Education
High School Diploma -
Bullitt East
Kentucky 05-2022
Skills
- Production leadership
- Productivity monitoring
- Staff onboarding
- Operations monitoring
- Operations management
- Crew coordination
Timeline
Shift Lead
Dairy Queen Grill & Chill
06.2022 - 12.2024
High School Diploma -
Bullitt East
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