Robert D. Rolfe Jr.

• Supervise and perform personnel activities and functions, including personnel action requests, source documents, unit, field, and master personnel records, and Commanders Support Staff tasks
• Interview and classify Airmen and Officers, and advise on career progression
• Update military personnel data system records
• Manage Air Force retention programs, assist military personnel in making career decisions, and advise on benefit programs
• Ensure compliance with personnel directives, and procedures
• Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.

• Monitored market and negotiated rates based on trends.
• Developed strong relationships with carriers and shippers, fostering trust and loyalty.
• Negotiated competitive rates with carriers, resulting in cost savings for customers.
• Tracked shipments and trucks out on deliveries.
• Expanded the company''s network of reliable carriers, improving overall operational efficiency.
• Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
• Coordinated shipments, ensuring seamless transportation from origin to destination points.
• Collaborated with team members to resolve challenges and improve productivity.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Developed and implemented sales strategies to increase profits.
• Used customer insights to develop innovative sales strategies to increase sales.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Generated new leads through networking and attending industry events.

• Negotiated with customer and carriers for the appropriate purchase rate to meet revenue and profit margin goals.
• Generate, match, and cover freight volumes using DAT and other systems.
• Managed all freight in transit by obtaining adequate updates from carriers to ensure on time delivery. (Dry Van, Reefer, Flatbed, Intermodal, Air Freight, etc.)
• Quoted shipments from customers. (Dry Van, Reefer, Flatbed, Intermodal, Air Freight, etc.)
• Scheduled pick up and delivery appointments
• Trained new employees
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Generated documentation and information required for customer

• Planned and scheduled all necessary import deliveries through purchase transportation and supplier/consignee location details.
• Communicated with all parties involved including customer service groups; preferred carriers, ocean carriers, 3PLs, freight forwarders and or all other parties involved.
• Offered contingency plans for missed deliveries and communicated/controlled all resolutions.
• Reported inbound volume, container deliveries, container status, and manage container yards daily.
• Provided metrics and on-time performance based on customer’s needs.
• Assisted in the day-to-day operations import department to ensure that customer requirements are met and clearly communicated.
• Tracked and traced shipments through transit milestones to destination and advise customer service as needed.
• Assisted Operations Supervisor in controlling all operations-related costs by reviewing daily any pertinent operations finance reports and dashboards to minimize cost exposure to customers, carriers, and the company.

• Negotiated with carriers for the appropriate purchase rate to meet revenue and profit margin goals.
• Managed all freight in transit by obtaining adequate updates from carriers to ensure on time delivery.
• Tendered loads and optimized service through system management utilizing the Carrier 360 platform and other related duties as required.
• Trained new employees.