Robert Rolfes
Dayton,United States
Summary
I have 9 years of resturaunt experience an 15 years in customer service. I have a never quit attitude an like to help out in any way I can. Ill go above an beyond for the people I care about.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
ROOSTERS
12.2022 - Current
- Supervise a team of 20 to 35 workers at one time (175 employees over all)
- Count register drawers and prepare daily bank deposits
- Address and resolve various customer questions and concerns
- Ensure customers are satisfied with the level of service offered
- Gained strong foundation in customer service, team collaboration, and task prioritization
- Set up promotional displays and restock products.
NIGHT SHIFT LEAD
KROGER
10.2017 - 12.2022
- Lead a team of 20+ store personnel to provide quality customer service, maintain inventory, and deliver a positive shopping experience
- Served as the shift leader coordinating daily store operations, liaised between customer service teams and five food product departments, conducted scheduling, and allocated resources according to customer traffic to reduce wait times
- Demonstrated early leadership ability as a mentor for new hires
- Performed store open and close procedures
- Train employees on effective customer service and relations.
KITCHEN MANAGER
WRITE PATTERSON AFB
06.2017 - 10.2017
- Maintain order accuracy and timely fulfillment for to-go orders
- Explore new ways to streamline operations and drive growth
- Prepared meals according to restaurant standards and recipes
- Adhered to food safety and sanitation regulations
- Developed and maintained relationships with vendors
- Created weekly menus and special dishes
- Assisted in creating and maintaining restaurant budgets.
BARTENDER
LA ROSA PIZZERIA & RESTAURANT
06.2014 - 05.2017
- Lead front-of-house team including servers, bartenders, cleaning crew, and hosts and hostesses to ensure restaurant is presentable to customers
- Greeted customers and served tables daily
- Performed multiple walkthroughs daily to ensure dining area met corporate guidelines for cleanliness and table turnover
- Trained 25+ staff members on expectations for fine dining service and health and safety compliance
- Prepared and served beer, wine, and cocktails along with various small food orders to patrons
- Help inventory and order supplies and stock for the bar
- Conduct monthly inventory of all bar stock.
SOUS CHEF
BROOKDALE SENIOR LIVING INC
05.2011 - 01.2014
- Conduct inspections on kitchen equipment and perform routine cleaning and maintenance in compliance with food safety protocols
- Prepare meals in accordance with guest needs, including allergies and dietary restrictions
- Managed the preparation, cooking, and presentation of dishes; analyzed $30K in weekly inventory; and procured fresh ingredients from vendors
- Communicated with front-of-house staff to ensure a steady supply of clean dishes
- Organize food preparation and distribution to 45 dinner guests
- Replenish garnishes, raw foods, and other ingredients for serving lines.
Education
Culinary Art -
Miami Valley CTC
Clayton05.2011
Highschool Diploma -
Northmont High School
05.2011
Skills
- Cooking Techniques
- Knife Skills
- Inventory Management for Restaurant
- Schedule Making
- Strong Organizational and Time-Management
- Staff Supervision
- Staff Training
- High-Volume Dining
- Phone Calls Dealing with Customers
- Staff Management
Certification
- ServSafe, 08/01/10, Expired
- TIPS Training, 06/01/23, Valid
Timeline
ASSISTANT MANAGER
ROOSTERS
12.2022 - Current
NIGHT SHIFT LEAD
KROGER
10.2017 - 12.2022
KITCHEN MANAGER
WRITE PATTERSON AFB
06.2017 - 10.2017
BARTENDER
LA ROSA PIZZERIA & RESTAURANT
06.2014 - 05.2017
SOUS CHEF
BROOKDALE SENIOR LIVING INC
05.2011 - 01.2014
Culinary Art -
Miami Valley CTC
Highschool Diploma -
Northmont High School
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