Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Generic

Robert Rolla

GRAND FORKS,United States

Summary

Versatile Assistant General Manager with 13 years of experience overseeing daily store operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

15
15
years of professional experience

Work History

Assistant General Manager

Menards
Grand Forks, ND
03.2010 - Current
  • Mentored and motivated 200 plus team members to perform daily activities leading to great guest service.
  • Worked to increase sales through strategies, store appearance and employee training.
  • Performed Facility maintenance to enhance customer comfort and maintain a safe shopping environment.
  • Engaged with each department to ensure company policies and procedures were followed in order to maintain company standards were met.
  • Motivated, trained and disciplined employees to maximize performance.
  • Built customer relations by meeting their project needs and helping to fulfill their ideas and dreams.
  • Approved department schedules to ensure coverage needs and to meet payroll guidelines.
  • Interacted with customers to provide solutions to any discrepancies with their orders or with any issues they may have had.

Manager

Sodexo
Fargo, ND
01.2007 - 09.2009
  • Evening manager for the Patient Services Department and Environmental Services Department, later moving into the Daytime Patient Services Department Manager position.
  • Developed and maintained relationships with hospital staff, and vendor suppliers.
  • Cross-trained existing employees to maximize team agility and performance as well as hired new talent to train for needed positions.
  • Performed food safety checks to meet servsafe and other safety standards such as dietary limitations
  • Kept detailed records of daily procedures such as food temps, cleanliness, training, company procedures and menu planning.
  • Daytime manager responsible for patient services feeding 300 plus bed hospital, retail cafeteria sales and in house catering events.

Education

Bachelor of Arts - History/Business Management

University of Minnesota - Morris
Morris, MN
05.2004

Associate of Applied Science - Accounting And Business Management

Rasmussen Business College
Eagan, MN
12.1995

Skills

  • Training Management
  • Staff Scheduling
  • Customer Service Management
  • Policy Development and Enforcement
  • Problem Anticipation and Resolution
  • Performance Assessment
  • Verbal and Written Communication
  • Recruitment and Hiring
  • Employee Motivation
  • Quality Assurance
  • Human Resources Oversight
  • Business Leadership
  • Multitasking and Prioritization
  • Customer Relations

Accomplishments

  • Led several store remodels over my years with Menards.
  • Assisted with a new store set up that spanned a 3 week period.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Assistant General Manager

Menards
03.2010 - Current

Manager

Sodexo
01.2007 - 09.2009

Bachelor of Arts - History/Business Management

University of Minnesota - Morris

Associate of Applied Science - Accounting And Business Management

Rasmussen Business College

Similar Profiles

CREATE PROFILE
Robert Rolla