ROBERT ROMBO
DOHA
Summary
STATUS: Work Visa _____________________________________________________CAREER OBJECTIVES Seek a challenging position in growth-oriented organization where my skills and knowledge will be utilized and develop further, I gain exposure and personal experience in the hospitality industry. Acquire professional experience and knowledge, as I work towards achieving the organization’s goal’s both at organizational and departmental levels in the hospitality industry. _______________________________________________________________________ QUALIFICATION, SKILLS AND CORE COMPETENCIES: Personable, energetic and driven to exceed expectations—recognized by supervisors, coworkers and customers for strengths as a… Team player—fill in wherever help is needed Ability to work effectively under time pressure and for long and extended hours Diligence and dedication to work A good memory and an eye for details Vast knowledge of different wines and spirits Ability to understand different kinds of people A keen observer A friendly, cheerful, and polite attitude A strong passion to ensure customer satisfaction and service skills Anticipator of guest needs Cultivator of repeat business Top-ranked pro in F&B upselling “Multitasking machine” with a strong work ethic Master in winning over difficult guests Good and effective on time keeping and accountable. Dependable professional—on time for all shifts
Overview
3
3
years of professional experience
Work History
Assistant waiter
02.2019 - 03.2020
- Reporting to Restaurant Manager
- Tasks, Escort customers to their tables and ensures they are settled comfortably; offers coffee and other drinks
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses, Inform customers about the day’s specials
- Offer menu recommendations upon request, Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Take orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen
- Serve food and beverages promptly
- Ensure that customers are enjoying their meals or that they do not have any problem with their food
- Prepare and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments, and napkins in every table or counter
- Performs other duties like brewing coffee and preparation of salads and appetizers
- Decorate dishes before serving
- Ensure that there are adequate supplies of food, tableware, linens, and beverages
- Offer wine selections, put this in the proper wine glass, and pour the wine for customers
- Stay alert for customer’s requests and be prompt to address them
- Perform other tasks assigned by supervisor or manager from time to time.
Outlet Dining waiter, Food and Beverage Manager
Ole Sereni Hotel
05.2017 - 06.2018
- Rating – 5star https://www.ole-sereni.com, Reporting to the, Task and Responsibilities:
- Assist a team of hosts and waiters by greeting, seating, and thanking customers
- Communicate with kitchen staff directly and via computer pos
- Brewed coffee and tea
- Wrapped sandwiches, pastries, and hot entrees for serving
- Balanced payments and receipts in cash registers
- Prepared food items including salads, sandwiches, and desserts
- Cleaned tables, removed dirty dishes, and replaced table linens
- Replenished clean linens, glassware, silverware, and dishes
- Supplied service staff with food
- Served patrons with water, coffee, and condiments
- Cleaned and polished furniture, shelves, walls, and equipment
- Stocked refrigerators with bottled beer and wines
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Take orders from and serve food and beverages to patrons
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
- Answer questions about the menu and make recommendations when appropriate or requested
- Prepare appetizers, salads, and cold dishes
- Azure Hotel Nairobi Rating – 5star https, //www.azurehotelnairobi.com
Education
Mcdonalds Qatar
DATE - undefined
Certificate in Basic Computer Knowledge - undefined
Kaizen Computer College and Professional Studies
2012
Kenya Certificate of Secondary Education - undefined
Osiri Secondary School
2008
Kenya Certificate of Primary School - undefined
Sabako Primary School
2004
Skills
- Interactive Management
- Condiment Refilling
- Dining Room Preparation
Additional Information
- PASSPORT NUMBER: , AK1136322 Visa
Timeline
Assistant waiter
02.2019 - 03.2020
Outlet Dining waiter, Food and Beverage Manager
Ole Sereni Hotel
05.2017 - 06.2018
Mcdonalds Qatar
DATE - undefined
Certificate in Basic Computer Knowledge - undefined
Kaizen Computer College and Professional Studies
Kenya Certificate of Secondary Education - undefined
Osiri Secondary School
Kenya Certificate of Primary School - undefined
Sabako Primary School
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