Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robert Rondeau

Stockton,CA

Summary

Hardworking Merchandise Manager experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Management professional bringing many years of retail management background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

33
33
years of professional experience

Work History

Merchandise Manager

Big Lots
Stockton, CA
11.2022 - Current
  • Created seasonal and promotional displays to maximize sales and profits.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
  • Provided ongoing training for staff members on how best to utilize merchandise resources.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Developed and implemented merchandise strategies to increase sales.
  • Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
  • Coordinated staff schedules and other labor activities to foster seamless delivery of service.
  • Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
  • Implemented loss prevention strategies including monitoring security cameras, implementing check-out procedures.
  • Maintained physical inventory of merchandise and implemented systems to monitor costs.
  • Managed store personnel in order to meet staffing requirements while staying within budget.
  • Set direction for supervisory team and front-line staff to drive consistency of guest experience.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Proposed or approved modifications to project plans.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Maintained adequate staffing to meet objectives within budget.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.

Assistant Store Manager

Walmart
Stockton, CA
10.1994 - 10.2022
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Shift Supervisor

Tony's Pizza Restaurant
Stockton, CA
08.1991 - 12.1994
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Resolved customer complaints and reported issues to senior management.
  • Monitored staff performance to ensure quality standards were met.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Resolved customer complaints in a timely manner.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Maintained accurate records of daily transactions and deposits.
  • Assisted customers with product selection when needed.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Reinforced rules to promote superior employee performance.

Meat Department Clerk

Food King Supermarkets
Stockton, CA
06.1992 - 09.1993
  • Maintained a clean and orderly work area in accordance with health and safety regulations.
  • Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
  • Assisted customers in selecting cuts of meat according to their needs.
  • Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
  • Recommended meat items to customers in response to expressed needs or preferences, offered samples and cheerfully cut meats to customer's specifications.
  • Followed all food safety guidelines while handling raw meats throughout the day.
  • Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.

Education

Associate of Arts - Business Administration And Management

San Joaquin Delta College
Stockton, CA
08-1993

High School Diploma -

Tokay High School
Lodi, CA
08-1991

Skills

  • Retail Display Setup
  • Stockroom Organization
  • Inventory Control
  • Promotional Planning
  • Product Pricing
  • Stock Management
  • Shipment Processing

References

References available upon request.

Timeline

Merchandise Manager

Big Lots
11.2022 - Current

Assistant Store Manager

Walmart
10.1994 - 10.2022

Meat Department Clerk

Food King Supermarkets
06.1992 - 09.1993

Shift Supervisor

Tony's Pizza Restaurant
08.1991 - 12.1994

Associate of Arts - Business Administration And Management

San Joaquin Delta College

High School Diploma -

Tokay High School

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Robert Rondeau