Robert Ronnenberg
Byron,MN
Summary
Experienced leader who takes a people approach to systemic problem identification and solution development with continuous improvement thinking. Well-balanced in strategic approach, operational excellence, and facilitation of projects with a customer centric focus. Adept in developing relationships across boundaries.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Performance Improvement Consultant
Olmsted Medical Center, OMC
07.2021 - 02.2023
- Former Quality Services Director recommended me as their replacement when they left the organization
- Took on Quality Services Director duties and filled in the role in aspects when the position was vacated
- Develop monthly agenda and facilitate Quality and Patient Safety Committee
- Initiated standardization project for updating or starting documentation of processes and procedures for Quality Services Department
- Lead continuous improvement project with Rehab Services influencing remodel project to expand the footprint design for increased space and patient centric operation
- Lead DMAIC project to review the TEE/Cardioversion process leading to a pilot which will save time, reduce staff resources involved, and increase patient safety
- Integral to developing the foundation for a Patient Experience Program for OMC
- Developed and received approval of a proposal for a building a departmental partnership program with Quality Services across the organization
- Developed customized reports, summarizing and presenting data in visually appealing format
- Analyzed data to identify root causes of problems and recommend corrective actions
- Developed complex dashboard and reporting tools to track business performance metrics
- Collaborated with stakeholders to identify business needs and data sources
- Utilized data visualization techniques to present and explain complex data sets
Office Services Coordinator
City of Rochester
08.2017 - 07.2021
- Daily responsibility for leading and directing administrative support employees; performing routine accounting and payroll functions; preparing reports; coordinating the efficient and effective delivery of administrative services in the department and assisting leadership with budget and special projects as assigned
- Strategy planning with leadership to guide the department forward making changes to build tactical plans and a direction for the future
- Key driver in implementing electronic application process for trade and construction permits (nearly 90% electronic trade permit submissions)
- Built an electronic forms and workflow process for the Rental Housing Program to move away from paper to digital operations
- Managed project for conversion of over 80 years worth of paper blueprints to be digitized and readily available in electronic format
- Performed 5-S of the office supply area for elimination of waste and organization for efficient management and ordering
- Identified and started metrics tracking for key customer flow indicators to analyze information where none existed before
- Initiated review process for fleet fuel vendor resulting in savings across all city departments, not only mine
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Defined clear targets and objectives and communicated to other team members
- Maximized performance by monitoring daily activities and mentoring team members
Administrative Assistant / Procedural Skills Lab Assistant
Clinic
08.2016 - 11.2018
- Served dual support in the Department of Anatomy for the Anatomical Donation Program and two doctors who taught courses for the Mayo Medical School
- Assisted development and implementation of new administrative procedures.
- Administrative contact for communication and scheduling purposes doctors
- Support educational efforts of medical students through data tracking and aggregation of results
- Support Whole Body Donation Program through forms, data entry, and donor correspondence
- Assist with lab uses for medical research and education by Mayo and outside companies
Continuous Improvement Manager
Olmsted County
05.2013 - 10.2015
- Built the continuous improvement program from the ground up to achieve goals of the Lean Efforts and Automated Processes (LEAP) Initiative
- Orchestrated creation of the framework for the Lean program to be used across the public sector departments
- Hired and managed team of six people after developing the job descriptions and requirements
- Worked directly with implementing process and procedures while launching them with my team
- Administered performance reviews, corrective action, and developmental plans
- Met or Exceeded department expectations annually for program savings
- Communicated across levels of the organization from front-line staff to senior leaders and the County Board of Commissioners
- Created and delivered Lean Six Sigma training program with my team to expand capability through development of additional trained facilitators in key departments
- Co-developed Change Leadership/Change Resilience programs delivered to all staff of the county
- Co-presented a course on behalf of the initiative at an international conference in January 2015 and was a panel expert at the 2014 conference
- In 2014 the Association of Minnesota Counties (AMC) awarded a ‘County Achievement' Awards for the LEAP Initiative for exhibiting excellence and innovation
- Facilitated or oversaw numerous Kaizen events to great success through every department
- Established and tracked quality department goals and objectives
Logistics Supervisor
Mayo Clinic
08.2012 - 04.2013
- Supervised shift operations in a 100k square foot distribution center services 400+ internal customers across greater than 90 buildings
- Responsible for successful daily operation activities of inbound receiving, order fulfillment, quality control, and customer service
- Managed seventeen material handlers and one clerical staff on the third shift
- Resolved recurring issues and increased operational efficiency through collaboration with partners through cross functional efforts in root cause analysis and teamwork
- Administer personnel activities, such as performance reviews, corrective actions, and development plans
- Prepare communications for all-shifts to further educate and inform staff of necessary information
- Work with various staff resources to optimize utilization of systems including Lawson, Manhattan Warehouse Management, and Par Excellence for increased efficiency with regard to supply chain
- Monitored logistics performance and identified improvement opportunities
- Organized warehouse space and planned layouts to allow for maximum storage capabilities
Supply Chain Field Consultant
Cardinal Health
08.2011 - 08.2012
- Recognized as a key resource for regional and national counterparts for systems and process guidance
- Coached customer resources through Lean Six Sigma projects and training
- Mentored others in facilitation and concepts of Lean Six Sigma for Kaizen events and other associated project work
- Championed new Lean strategies, framework and project elements to drive multidisciplinary growth and process overhaul
- Drove efforts in analysis and design of more cost-effective processing technology to improve ordering efficiency
- Facilitated Kaizen events across multiple customer and internal company locations
- Participated in a small group senior leadership review for options related to building a new facility to address specific issues
Inventory Analyst
Cardinal Health
01.2005 - 08.2011
- Customer support through inventory analysis and as a consultant supporting a key account with facilities across multiple regions
- Serve as operational member of leadership team with a primary focus on planning and facilitation of improvements to be implemented
- Recognized go-to resource for regional and national counterparts
- Mentored internal and customer teams on facilitation and concepts of Lean Six Sigma for Kaizen events and other associated project work
- Facilitated teamwork through methods including financial analysis, problem solving, and collaboration
- Partnered with representatives from different carriers to arrange materials shipments
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement
- Devised strategies to streamline supply chain operations and reduce expenditures
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs
- Recognized supply chain risks and presented recommendations for risk mitigation
- Built comprehensive database system to track current supply chain shortages and substitutions for use by materials staff across customer organization
Education
Bachelor of Science - Management
Cardinal Stritch University
Rochester05.2010
Skills
- Coaching and Mentoring
- Customer Experience
- Business Requirements
- Operational Efficiency
- Ability to Be a Leader
- Continuous Improvements
- Executive-Level Presentations
- Cross-Functional Team Management
- Managing Operations
- Communication (written/verbal)
- Six Sigma Methodologies
- Performance Improvement
- Performance Metric
- Root Cause Analysis
- Tracking Metrics
- SWOT Analysis
Certification
- Certified Six Sigma Black Belt, Aveta Business Institute - Spring 2015
Volunteer
- Frequent speaker and leader for Cystic Fibrosis Foundation events regionally and nationally
- Support Donate Life and Life Source through local engagements
- Served on the board of directors for Project CF Spouse for nearly three years, ended October 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
An army of sheep led by a lion is more to be feared than an army of lions led by a sheep.
Alexander the Great
Timeline
Performance Improvement Consultant
Olmsted Medical Center, OMC
07.2021 - 02.2023
Office Services Coordinator
City of Rochester
08.2017 - 07.2021
Administrative Assistant / Procedural Skills Lab Assistant
Clinic
08.2016 - 11.2018
Continuous Improvement Manager
Olmsted County
05.2013 - 10.2015
Logistics Supervisor
Mayo Clinic
08.2012 - 04.2013
Supply Chain Field Consultant
Cardinal Health
08.2011 - 08.2012
Inventory Analyst
Cardinal Health
01.2005 - 08.2011
Bachelor of Science - Management
Cardinal Stritch University
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