Robert Rookey

Experience

• Provide comprehensive in-home care for your great-uncle, supporting his physical, emotional, and social well-being for four years.
• Assist with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support.
• Administer medications, monitor health conditions, and collaborate with healthcare professionals to ensure proper medical care.
• Prepare nutritious meals tailored to dietary needs, and maintain a clean, safe living environment.
• Offer companionship and emotional support, creating a positive, engaging atmosphere.
• Manage household tasks, including light housekeeping, laundry, and grocery shopping, to meet daily needs.
• Keep accurate records of care routines, health observations, and medical appointments to ensure continuity of care.

Experience

• Operated snow removal equipment such as plows, snow blowers, and salt spreaders.
• Shoveled and cleared snow from sidewalks, driveways, and parking lots.
• Operated heavy equipment including skid steers and loaders.
• Conducted routine maintenance on equipment.
• Participated in construction projects such as building foundations, framing, and concrete work.
• Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
• Performed demanding physical work over extended periods and modeled positive attitude.
• Understood how to operate and maintain job site equipment safely and for maximum productivity.
• Operated equipment with strong focus on safety and ground communication.

Experience

• Operated snow removal equipment such as plows, snow blowers, and salt spreaders.
• Shoveled and cleared snow from sidewalks, driveways, and parking lots.
• Operated heavy equipment including skid steers and loaders.
• Conducted routine maintenance on equipment.
• Participated in construction projects such as building foundations, framing, and concrete work.
• Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
• Performed demanding physical work over extended periods and modeled positive attitude.
• Understood how to operate and maintain job site equipment safely and for maximum productivity.
• Operated equipment with strong focus on safety and ground communication.

Experience

• Assisted customers with inquiries, complaints, and issues related to products and services.
• Utilized customer service software and tools to efficiently and effectively manage customer interactions.
• Provided accurate and timely information to customers.
• Escalated customer issues to management when necessary.
• Met or exceeded company-set targets for customer satisfaction, call volume, and call resolution.
• Arranged for debt repayment or established repayment schedules based on customers' financial situations.
• Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.