Microsoft Office 365
ROBERT ROSE
Project & Sales Manager, Regional Manager, Director Of Operations
Grapevine,TX
Summary
Versatile Operations Leader with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in the retail, construction, government and hospitality industries.
Overview
46
46
years of professional experience
Work History
Shop Service Manager
REI, Inc.
Southlake , TX
11.2020 - Current
- Retail outdoor adventure store bicycle shop
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Achieved sales growth of operation to 80% in last 12 months and restored shop to profitable status.
Project Manager & Sales Manager
Pineapple Construction
Pilot Point , TX
01.2019 - 09.2021
- Residential & commercial general contractor serving the Dallas Metroplex area.
- Negotiated contracts with sub-contractors, secured permits, monitored construction progress, budgeted site finances, and tracked work quality.
- Closed sales contracts with new and existing clients.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Increased new company sales by over 200% at conclusion of first year
COO / Partner
Lear & Rose Construction, LLC
Frisco, TX
01.2018 - 01.2019
- Fast-growing startup residential developer/contractor serving the Dallas Metroplex area with renovations and new builds.
- Responsible for company operations, project management, and day-to-day finance. Collaborated with Co-Owner/Partner in marketing and business development.
- Negotiated contracts with sub-contractors, secured permits, monitored construction progress, budgeted site finances, and tracked work quality.
- Manage company billing, payroll, insurance, and accounts payable.
- Exceeded 1st year sales forecast by over 500%. Started from $0 and achieved $700,000 in revenue.
- Successfully completed luxury house build and 10 major renovation projects within 1 year.
- Researched, selected, and implemented Project Management and CRM cloud-based applications.
Director of Operations
Gideon Toal Management Services, LLC
Fort Worth, TX
03.2016 - 10.2017
- Builder and provider of white-glove, executive airport / airline lounge operations for Fortune Global 500-Level clients.
- Responsible for leading nationwide operations to provide world-class, airport lounge experience for preferred airline travelers.
- Developed strategy, operating procedures, and policies to pursue aggressive corporate growth plan.
- Established standardized KPI's, policies, and procedures with client collaboration.
- Conceived and led comprehensive training platform for all levels of management and employees.
- Developed innovative, property-level labor matrix with HR.
- Created new food and beverage processes to reduce inventory variances. Implemented supply chain processes.
- Project-managed complete ground-up, lounge build-out.
- Improved profitability of company.
- ¨ Achieved “Best-in-World” recognition by international travel industry.
- ¨ Led, mentored, and developed up to 400 employees serving in 22 facilities at 13 airports, nationwide.
- ¨ Generated $50 million in revenue.
- ¨ Reduced costs of operations 23% system-wide, while dramatically improving guest experience.
- ¨ Served and enjoyed working relationships with major airline clients, including Fortune Global 500’s. Notably:
- Aeroflot AliItalia Emirates Korean Air
- Aer Lingus American Airlines Etihad Airways Lufthansa
- AirEuropa Cayman Airways Icelandair TAP Portugal
- AirFrance - KLM DragonPass Japan Airlines Qatar
Founder / President
Vernon Hospitality, LLC
Leesville, LA
01.2005 - 11.2015
- Developer and operator of boutique, historic Booker-Lewis Hotel, along with retail, commercial, and residential rental properties.
- Responsible for all aspects of this real estate investment/development business and hotel operation.
- Established company vision, analyzed investments, and purchased properties.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Directed strategic planning and business development.
- Operated 20-room boutique, historic hotel with full-service restaurant and bar.
- Led facilities design, construction and openings, operations, P&L, financial administration, staff recruitment/retention, vendor relations/negotiation, logistics, and purchasing.
- Marketed hotel internationally through Fort Polk Army Base relationships, social media, website development, email marketing, merchandising programs, and regional promotions.
- Proactively interacted with guests.
- Created organization's mission and vision statements for use by employees.
- Renovated entire city block of Leesville, LA, featuring 7 buildings as part of Booker-Lewis Hotel.
- ¨ Renovated 2 commercial structures selected for listing on National Register of Historic Places.
- ¨ Won recognition by Louisiana Office of Tourism. Named only regional hotel in LA State development efforts.
- ¨ Grew annual revenues of investment for 10 consecutive years, with typically 90% occupancy.
- ¨ Secured start-up funding and personally invested over $1.7 million. Completed construction 15% below budget.
- ¨ Led, mentored, and developed staff of 30 professionals.
- ¨ Earned numerous recommendations through such publications as Main Streets of Louisiana and Louisiana Life magazine.
- ¨ Maintained 4 – 4.8 star (out of 5), international online rating for over 10 years.
- ¨ Purchased 30-year-old shopping center, renovated it, and created 2X return.
Founder / President
WorldNet Communications, Inc
Leesville, LA
01.1995 - 02.2005
- Startup, broadband Internet Service Provider (ISP) for 10 Louisiana parishes (counties).
- Responsible for all aspects of business, including marketing, customer acquisition, financial management, and direction of services.
- Led operational team in development, rollout, and management of new product lines
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Provided residential and commercial internet service, WAN wireless internet service, video conferencing, asynchronous distance learning, website development and hosting, LAN/WAN development, and admin services to western and central Louisiana.
- Pioneered broadband internet service for 3 Louisiana parishes (counties).
- Grew business from startup to $2.3 million in revenue. Profitably sold business.
- Grew customer base from 0 to 10,000 residential and corporate subscribers.
- Led, mentored, and developed team of up to 40 professionals.
Sergeant
U.S. Army Active Duty
TX, Germany, AZ, CO
05.1977 - 12.1983
- Named Non-Commissioned Officer-in-Charge (NCOIC) of a 50-patient Drug & Alcohol Rehabilitation Clinic in Germany.
- Specialist in Mental Health Counseling. Led Squad of 10 enlisted soldiers. Honorably Discharged.
Education
Bachelor of Science - Business Administration And Management
University Of Houston
Houston, TX 05.2001 - 05.1995
Skills
¨ Award-Winning Operations Leadership of Up to 700 Employees ¨ Real Estate - Hotel Development / Project Managementundefined
Software
CRM
Project Management
Timeline
Shop Service Manager
REI, Inc.
11.2020 - Current
Project Manager & Sales Manager
Pineapple Construction
01.2019 - 09.2021
COO / Partner
Lear & Rose Construction, LLC
01.2018 - 01.2019
Director of Operations
Gideon Toal Management Services, LLC
03.2016 - 10.2017
Founder / President
Vernon Hospitality, LLC
01.2005 - 11.2015
Bachelor of Science - Business Administration And Management
University Of Houston
05.2001 - 05.1995
Founder / President
WorldNet Communications, Inc
01.1995 - 02.2005
Sergeant
U.S. Army Active Duty
05.1977 - 12.1983
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