Summary
Overview
Work History
Education
Skills
Additional Information
Awards
Languages
Affiliations
Accomplishments
Certification
Locations
Timeline
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ROBERT ROSE THOMPSON

Pittsburgh,PA

Summary

Dynamic professional with extensive experience in staff management and customer service across multiple job sites. Proven ability to analyze sales trends effectively. Skilled in problem-solving and team development, consistently driving performance improvements and enhancing customer servise through dedicated leadership and training initiatives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cardiac Monitor Technician Manager

UPMC Shadyside Hospital
Pittsburgh, PA
12.2023 - 02.2025
  • Analyzed trends in patient's vitals over time in order to detect any abnormalities early on.
  • Compiled comprehensive reports of patient's cardiac activity during testing or monitoring periods.
  • Responded quickly to meet customer needs and resolve problems.
  • Troubleshot minor problems and reported larger technical issues.

  • Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Attached electrodes to patients' bodies and recorded electrical impulses from heart to perform EKGs.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Store Manager

Music & Arts
Las Vegas, Nevada
11.2022 - 08.2023
  • Addressed employee Issues, performed corrective actions, and terminated employment when necessary.
  • Solved problems and resolved conflicts for team members and customers.
  • Oversaw day-to-day store operations to foster ecient and profitable operations.
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
  • Set sales targets and budgets for team leads and employees to follow.
  • Established ecient Inventory management system to maximize sales and reduce costs.
  • Implemented loss prevention strategies, alleviating shrink.
  • Created and distributed training materials to sta members.
  • Arranged store cleanings and renovations during periods of low customer trac.
  • Leveraged new sales strategies to increase store revenue.
  • Evaluated customer feedback and complaints to locate weaknesses and improve service.
  • Organized and guided activities such as sales promotions requiring coordination with other department managers.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Ensured compliance with all applicable laws, regulations, and policies across the organization.

Kitchen Steward

UPMC
Pittsburgh, PA
01.2022 - 08.2022
  • Dried and cleaned up spills with dry rags and mops, placing wet floor signs on area to prevent falls and slips.
  • Transferred supplies and equipment between storage and work areas, observing safe lifting standards.
  • Swept and mopped floors at appropriate intervals to comply with safety and sanitation standards.
  • Separated and removed trash and garbage to place in designated containers.
  • Stocked supplies in serving stations, cupboards, or refrigerators.
  • Deep cleaned sinks to remove food residue and deter odors.
  • Followed written and verbal instructions from supervisors for any special cleaning tasks.
  • Cleaned large amounts of dishes quickly and eciently while ensuring quality control standards were met.
  • Provided excellent customer service when interacting with patrons of the restaurant.
  • Swept and scrub floors to maintain a clean kitchen space.
  • Regularly checked temperature gauges on dishwashers for accuracy throughout the shift.
  • Cleaned and organized cooler, freezer, and stock room.
  • Washed pots, pans, trays, utensils, and other kitchen items.
  • Reported kitchen accidents or violations of food safety codes and procedures.
  • Maintained accurate records of water usage for each cycle during shifts.

Sales Associate

Guitar Center
Monroville, PA
11.2018 - 12.2021
  • Encouraged customers to make additional purchases and suggested relevant items.
  • Operated cash register and POS to handle customer purchases, refunds, and exchanges.
  • Met merchandising standards by keeping the store stocked and products faced.
  • Cultivated relationships with new and existing customers to drive sales.
  • Tracked customer data and create sales reports, using data to identify opportunities and improve sales.
  • Enticed customers with sales and promotions to boost sales.
  • Demonstrated product features and capabilities to potential buyers.
  • Engaged with guests to understand and anticipate customer service needs.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Generated sales reports and tracked customer data to ensure sales goals were met.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

Barback

Primanti Bros
Pittsburgh, PA
05.2018 - 11.2018
  • Worked with coworkers to complete tasks.
  • Collected, washed, and restocked glass and barware for repeated use.
  • Swept and mopped bar and beverage service areas.
  • Restocked and organized spirits, beer, and wine in the bar area.
  • Serviced and maintained the work area and cleaned and reset tables.
  • Provided and replenished beverage stock and supplies.
  • Observed, instructed, and monitored guests for safety and guideline adherence.
  • Rotated and restocked produce, beer, and wine in coolers and liquor rooms.
  • Completed opening and closing duties according to the established checklist.

Server

Texas Roadhouse
Pittsburgh, PA
08.2017 - 03.2018
  • Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Responded quickly to meet customer needs and resolve problems.
  • Troubleshot minor problems and reported larger technical issues.
  • Provided ecient and courteous service to customers at all times.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Worked with coworkers to complete tasks.

Education

High School Diploma -

Westinghouse High School
Pittsburgh, PA
05.2017

Skills

  • Product and Service Sales
  • Staff Management
  • Goals and Performance
  • Inventory Management
  • Customer Service
  • Staff Training
  • Cardiac monitoring
  • Patient education
  • Medical recordkeeping
  • Team development
  • Problem solving

Additional Information

I am an independent musician with my own band I started at the age of 16. I have taken side classes that have taught me about music business that I have included in my day to day life.

Awards

Billy Strayhorn award

Languages

English

Affiliations

  • musician
  • videography
  • online e-commerce
  • construction contractor

Accomplishments

  • billy strayhorn award
  • top seller of the month-guitar center

Certification

  • food handlers Certification
  • Alcohol Certification
  • CPR Certification

Locations

. Pittsburgh PA

Timeline

Cardiac Monitor Technician Manager

UPMC Shadyside Hospital
12.2023 - 02.2025

Store Manager

Music & Arts
11.2022 - 08.2023

Kitchen Steward

UPMC
01.2022 - 08.2022

Sales Associate

Guitar Center
11.2018 - 12.2021

Barback

Primanti Bros
05.2018 - 11.2018

Server

Texas Roadhouse
08.2017 - 03.2018

High School Diploma -

Westinghouse High School

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