Robert Ross
Denver,CO
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Trained in all upscale dining positions, including steward, food runner, back waiter and front waiter. Knowledgeable about wine pairings, mixed drinks and bar service. Conversational skills in [Language].
Overview
5
5
years of professional experience
Work History
Fine Dining Server
Hapa Sushi Bar
Denver, CO
01.2023 - 10.2023
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Medical Case Manager
Colorado Health Network, Inc.
01.2023 - 08.2023
- Serve as a liaison for Colorado residents living with HIV and other disabilities with various resources and services around the community
Medical Office Specialist
Aspen Medical Group Healthone, Inc.
09.2021 - 09.2022
- Answer phone calls and navigate patients to medical providers and necessary specialists
Package Handler Supervisor
Pinnacle Plastic Products
01.2021 - 08.2021
- Oversee daily operations regarding production and fellow team members
Server
Buffalo Wild Wings
Bowling Green, OH
01.2019 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Packager
Daymark Safety Systems, Inc.
07.2019 - 05.2020
- Oversee inspection and packaging operations to ensure product quality
Education
B. A - Psychology -
Central State University
Wilberforce, Ohio12.2023
Skills
- Institutional Review Board (IRB) certified to conduct research
- Microsoft Office
- Data entry
- Problem-solving
- Risk management
- POS system operations
- Strong Communication Skills
- Detail Oriented
- Exceptional customer service
Timeline
Fine Dining Server
Hapa Sushi Bar
01.2023 - 10.2023
Medical Case Manager
Colorado Health Network, Inc.
01.2023 - 08.2023
Medical Office Specialist
Aspen Medical Group Healthone, Inc.
09.2021 - 09.2022
Package Handler Supervisor
Pinnacle Plastic Products
01.2021 - 08.2021
Packager
Daymark Safety Systems, Inc.
07.2019 - 05.2020
Server
Buffalo Wild Wings
01.2019 - 12.2020
B. A - Psychology -
Central State University