ROBERT ROWAN
Canton,OH
Summary
Dynamic sales and customer service professional with a proven track record at Club Demonstration Services, adept in building customer relationships and enhancing brand awareness. Leveraged interpersonal communication skills and sales strategy development to significantly increase customer satisfaction and sales. Expert in customer service and sales consultation, consistently achieving targets through effective persuasion techniques.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Sales Advisor
(CDS) Club Demonstration Services
07.2023 - 08.2024
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
Activity Specialist
Amherst Meadows Skilled Nursing Home
04.2024 - 06.2024
- Maintained and ordered supplies for activities.
- Developed and implemented themes and activities for children between ages of [Number] and [Number].
- Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
- Maintained accurate records of attendance, incident reports, and other documentation as required by organization policies.
- Promoted physical fitness among participants through engaging sports sessions tailored to various skill levels.
- Adapted programs as needed based on individual participant abilities or interests, creating an inclusive environment for all attendees.
- Collaborated closely with colleagues sharing best practices learned from ongoing professional development workshops conferences attended throughout tenure.
- Increased awareness of available programs within the community through outreach efforts such as newsletters updates on social media platforms.
Greeter/Asset Protection
Meijer's Stores LLC
11.2022 - 03.2024
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Recommended products and services to customers based on personalized needs.
- Maintained clean, organized environments for presentable front-of-house areas.
Produce Team Member
Giant Eagle Inc.
10.2023 - 02.2024
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Safeguarded food safety standards by adhering to sanitation guidelines and store policies.
- Demonstrated flexibility in scheduling to cover shifts when needed, contributing to overall team success.
- Contributed to the achievement of sales targets by consistently promoting seasonal items or featured specials.
- Facilitated smooth communication between team members as a proactive problem solver during high-stress situations.
- Boosted sales through attractive displays, creative cross-merchandising, and strategic placement of promotional materials.
Sales and Stocking Associate
Ollie's Bargain Outlet Holdings Inc.
10.2022 - 01.2023
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Collaborated with team members to maintain a clean, organized work environment.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Activity Director
Make A Way Inc.
03.2018 - 09.2022
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Performed assessments on activity programs to determine what specific activities were suitable.
Education
High School Diploma -
Kent State
North Canton, OH09.1975
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Sales background
- Persuasion techniques
- Cold-calling
- Customer Service
- Interpersonal communication skills
- Sales strategy development
- Sales consultation
- Customer Relationship Building
- Customer Relations
Affiliations
- US NAVY HOSPITAL CORPSMAN HM-3
- WHAM Training
- Behavior Health Ohio Board of Developmental Disabilities
- First Aide and CPR Certified
Certification
- CPR/AED Certification
Timeline
Activity Specialist
Amherst Meadows Skilled Nursing Home
04.2024 - 06.2024
Produce Team Member
Giant Eagle Inc.
10.2023 - 02.2024
Sales Advisor
(CDS) Club Demonstration Services
07.2023 - 08.2024
Greeter/Asset Protection
Meijer's Stores LLC
11.2022 - 03.2024
Sales and Stocking Associate
Ollie's Bargain Outlet Holdings Inc.
10.2022 - 01.2023
Activity Director
Make A Way Inc.
03.2018 - 09.2022
High School Diploma -
Kent State
- CPR/AED Certification
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