Robert Rowe
Clinton Township
Summary
Adaptable professional with 30+ years of mechanical experience and proven knowledge of leadership, problem solving and workflow prioritization. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Diesel Technical Support Specialist
ETeam, Inc.
02.2019 - Current
- Assist technicians diagnose and repair Cummins diesel engine and emission concerns
- Train new agents how to navigate the computer, proper phone conduct, and provide technical support to the dealership
- Support for emerging vehicle issues
- Fast Feed back programs to get components back for inspection
- Work with technicians to get restricted components approved for replacement and provide order information
Sales Representative
MAC Tools
05.2017 - 01.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Master Mechanical Technician
Meade Lexus
03.2014 - 05.2016
- Enhanced equipment efficiency by performing routine maintenance and repairs on various machines.
- Conducted safety audits, identifying potential hazards and implementing corrective actions to maintain a safe work environment.
- Collaborated with a team to complete large-scale projects on time and within budget constraints.
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
Education
CERTIFICATIONS -
ASE
Skills
- Technical Troubleshooting and Diagnosing
- Accurate Documentation
- Technical Support and Assistance
- Customer service expert
Timeline
Diesel Technical Support Specialist
ETeam, Inc.
02.2019 - Current
Sales Representative
MAC Tools
05.2017 - 01.2019
Master Mechanical Technician
Meade Lexus
03.2014 - 05.2016
CERTIFICATIONS -
ASE
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