Robert R. Pugh
Brunswick,OH
Summary
With over 20 years of proven success in financial service management, excelled in sales of various loan products, insurance, and retail items. Extensive experience includes full P&L and General Ledger Management, negotiating yearly budgets, and strong proficiency in IT skills such as Microsoft Office, PeopleSoft, Concur, and Workday. Deep understanding of Human Resources, including benefits, compensation, and state laws, demonstrated exceptional organizational abilities through creating training material for in-house and e-learning programs. Leveraging relationships with executive levels of companies, excels in organizing, delegating, prioritizing tasks, meeting deadlines, and ensuring compliance with a keen eye on market trends and pricing strategies. Insightful Manager who has directed operations with effective motivational strategies and policy enforcement while staying abreast of best practices and regulatory requirements. Analytical approach to business planning and problem-solving sets apart as a talented leader in the industry.
Overview
26
26
years of professional experience
Work History
Manager
OneMain Financial
01.2011 - 01.2025
- Managed a tier 4 branch covering Elyria, Ohio and surrounding areas with a 1600 unit 15-million-dollar portfolio.
- Maintained a yearly average of 1.45% delinquency rate while staying in the top 10% in the company's sales growth.
- Empowered my team to deliver exceptional customer service while fostering a supportive and collaborative environment.
- Create an atmosphere where employees were motivated to contribute to the community and achieve their goals.
- Built a customer focused environment, ensuring all lending options are presented and modeling excellence in service.
- Conduct engaging meetings that motivate and aligned my team with branch goals.
- Managed training on branch operations, compliance and collections, providing real time coaching to ensure team members effectively applied their knowledge.
- Over saw collection activities, consulted with customers on overdue accounts and developed mutually beneficial solutions.
- Attracted and cultivate high quality, diverse talent to build a strong team that aligned with OneMain’s values and goals.
- Provided actionable feed back to support team members growth and promote a culture of continuous improvement.
- Inspired high performance while ensuring adherence to policies and regulations.
- Prioritized and resolved issues efficiently, utilizing strategic thinking to adapt to challenges.
- Work closely with peers and management, remaining open to feedback and continuously seeking professional growth.
Regional Manager
GBI (Corporate Office)
01.2009 - 01.2011
- Responsible for all aspects of operations for Indiana, New Jersey, New York, Ohio, and Pennsylvania including but not limited to regional retail budgets, sales, script growth, margin, labor, expenses and overall P&L results.
- Responsible for managing, leading, increasing sales and continually focusing on developing market share. Internally by continuous follow up with District Managers and staff. Externally by developing long lasting relationships with mall management groups, civic, and government agencies that benefited both sides.
- Created achievable goals for each specific store and District with KPI (Key performance indicators).
- Participated in face-to-face meetings with upper management and CEO to discuss where we were at, where we wanted to be, and how we were going to get there.
- Planned and directed weekly conference calls with upper management and store staff.
- Conducted frequent District and store visits to complete audits.
- Utilized processing management tools to ensure satisfactory results and maintained outstanding loss prevention standards to increase bottom line profitability.
- Hired, trained, developed and coached upper management and staff to levels of quality results.
- Managed cash in/out, inventory levels and enforced quotas.
- Completed performance reviews, improvement plans, and conduct terminations as needed.
- Directed the activities associated with remodels, resets, and script acquisitions.
- Adhered to all DFI laws, regulatory compliance and OSHA requirements.
District Manager
Dollar Financial Group (Corporate Office)
01.1999 - 01.2009
- Responsible for the District retail budgets, including sales, script growth, margin, labor, expenses and overall P&L results for a District that did 20 million dollars a year in revenue at a 17% payroll clip.
- Responsible for growing existing and establishing new commercial relationships with retail partners and banks for distribution of prepaid cards and other financial services.
- Guaranteed that customer service and merchandising programs were properly implemented and adhered to in order to maintain a high level of customer satisfaction and loyalty while maximizing profitability.
- Controlled cash flow in and out of each individual branch.
- Conducted frequent branch visits to complete Sarbanes Oxley audits.
- Utilized shrink management tools to ensure satisfactory shrink results, and maintained outstanding operating standards in all branches, on a monthly basis.
- Conducted management meetings to address ongoing operations and drive accountability in regard to profitability.
- Taught the execution of proper merchandising and proper plan-o-gram set up.
- Provided leadership and development for District Managers by communicating career opportunities, providing regular succession planning and annual reviews on their performance reviews and appraisals.
- Directed the activities associated with remodels, resets, and script acquisitions.
- Adhered to all FSLA laws, regulatory compliance and OSHA requirements.
- Maintained positive communications with professional, civic and government agencies.
Education
Police Academy -
The University of Akron
01.1993
Skills
- Management of financial services
- Sales of loan products
- Sales of insurance
- Sales of retail products
- P&L management
- General Ledger Management
- Budget negotiation
- IT skills
- Microsoft Office
- PeopleSoft
- Concur
- Workday
- Human Resources knowledge
- Benefits management
- Compensation management
- State laws knowledge
- Organizational talent
- Training material creation
- E-learning program development
- Relationship management
- Organizing
- Delegating
- Prioritizing
- Meeting deadlines
- Team accountability
- Compliance
- Commercial market understanding
- Pricing analysis
- Strategy analysis
- Coordination
- Critical thinking
- Marketing
- Business administration
- Vendor management
- Business development
- Data analysis
- Operations management
- Debt management
- Workflow coordination
Accomplishments
2024 Main Event winner for being in the top 10% of the entire company.
14 consecutive quarters in compliance elite awards.
2020 through 2024 yearly excellence award.
2014 Leadership award.
2011 Great Lakes area leader award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
OneMain Financial
01.2011 - 01.2025
Regional Manager
GBI (Corporate Office)
01.2009 - 01.2011
District Manager
Dollar Financial Group (Corporate Office)
01.1999 - 01.2009
Police Academy -
The University of Akron
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