Robert Rumberg
Columbus,OH
Summary
Compassionate and results-driven funeral director with over seven years of experience in high-pressure and service-oriented environments. Proven track record of managing complex family dynamics, communication amongst different sectors of the business, and delivering exceptional customer service during emotionally sensitive and vulnerable times. Skilled in planning, logistics, building client relations, regulatory compliance, and sales. Now seeking to leverage strong organizational, results driven, and interpersonal skills in business operations, client services, or leadership roles.
Overview
7
7
years of professional experience
Work History
Funeral Director/Professional Embalmer
Schoedinger Funeral and Cremation Service
Columbus, OH
10.2018 - Current
- Oversaw comprehensive planning and coordination of funeral services, ensuring smooth logistical execution.
- Provided empathetic support to clients during sensitive times, fostering trust and satisfaction.
- Managed urgent situations with professionalism, prioritizing tasks effectively under pressure.
- Advised families on service options and merchandise, enhancing uptake through effective communication.
- Maintained funeral home facilities and coordinated resources to optimize workflow efficiency.
- Handled delicate interpersonal dynamics with discretion, promoting positive outcomes for clients and staff.
- Organized memorial events, coordinating vendors and timelines with precision.
Education
Bachelor of Business Administration -
Youngstown State University
Youngstown, OH05-2017
Skills
- Attention to detail
- Sales expertise
- Time management
- Logistics, Scheduling and Coordination
- Complex Problem Solving
- Interpersonal Communication
- Coaching and Mentorship
Accomplishments
- Was named a change partner which consisted of leading change management initiatives within our market driving effective rollout of a new operating system without compromising employee morale or productivity levels.
- Consistently received Dignity Honor rewards each quarter which is a showcase for client satisfaction and performance.
- In 2024, efficiently met with 102 families generating $787,000 in revenue which is highest amongst all directors at my location.
Timeline
Funeral Director/Professional Embalmer
Schoedinger Funeral and Cremation Service
10.2018 - Current
Bachelor of Business Administration -
Youngstown State University
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