Summary
Overview
Work History
Education
Skills
Timeline
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Robert Russell

New Palestine,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Operational Team Lead

Pitney Bowes
05.2007 - 02.2011
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Advised regarding delays and special circumstances.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Operations Supervisor

Evergreen Avaition
07.1993 - 02.2007
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Oversaw daily loading and unloading of outbound trailers, air craft, replenisahing of pallets, inventory management and supervising work of team.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.

Education

High School Diploma -

Ben Davis High School
Indianapolis, IN
05.1990

Skills

  • Data Communications
  • Office Supplies and Inventory
  • Clerical Support
  • Client Inquiries
  • Internal and External Communications
  • Customer Satisfaction
  • Inventory Control
  • Operational Efficiency
  • Work Assignments
  • Safety Control
  • Training Programs
  • Production Goals
  • Warehouse Operations
  • Routine Inspections

Timeline

Operational Team Lead

Pitney Bowes
05.2007 - 02.2011

Operations Supervisor

Evergreen Avaition
07.1993 - 02.2007

High School Diploma -

Ben Davis High School

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Robert Russell