Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Field Supply Manager
Ryder Systems, Inc.
08.2022 - Current
Improved supply chain efficiency by optimizing inventory management processes.
Support 69 Ryder Repair Facilities with Inventory management, PO Processing, Parts Procurement, Parts Vendor Escalation for constrained items, Parts and Process Training, and helping locations understand metrics
Work directly with Parts Responsible Person, Customer Service Coordinator, and/or Location Managers on all items
Corporate Level Projects for Cost Savings Initiatives.
Operations Manager II
Ryder Systems, Inc.
02.2021 - 07.2022
Executed work analysis, planning and scheduling of unit for repairs and preventative maintenance.
Scheduled and assigned work to Technicians and Service Employees.
Adjusted scheduling and work load based on productivity tracking for optimization of available skills.
Provided training and development of all personnel.
Maintained customer relationships which could include customer satisfaction, issue resolution, and customer retention.
Implemented cost controls to maintain Operations Budget and location P&L Statements.
Responsible for the optimization of net maintenance cost per unit.
Maintained visibility of shop floor activities/tasks to ensure root cause diagnostics for more uptime.
Senior Operations Manager II
Ryder Systems, Inc.
02.2020 - 01.2021
Executed work analysis, planning and scheduling of unit for repairs and preventative maintenance.
Scheduled and assigned work to Technicians and Service Employees.
Adjusted scheduling and work load based on productivity tracking for optimization of available skills.
Provided training and development of all personnel.
Maintained customer relationships which could include customer satisfaction, issue resolution, and customer retention.
Implemented cost controls to maintain Operations Budget and location P&L Statements.
Responsible for the optimization of net maintenance cost per unit.
Maintained visibility of shop floor activities/tasks to ensure root cause diagnostics for more uptime.
Shift Supervisor
Ryder Systems, Inc.
01.2020 - 02.2020
Executed work analysis, planning and scheduling of unit for repairs and preventative maintenance.
Scheduled and assigned work to Technicians and Service Employees.
Adjusted scheduling and work load based on productivity tracking for optimization of available skills.
Responsible for performance management of personnel.
Responsible for customer communication protocols for Preventative Maintenance Scheduling and unscheduled repairs.
Directed personnel to maintain appearance of location and assets.
Evaluated needs and made recommendations for Shop Tooling and Shop Equipment requirements.
Assisted management on oversight of Asset Specifications for In Service and Out Service processes.
Performed Quality Inspections of Preventative Maintenance and non-scheduled repairs.
Performed/confirmed root cause analysis, implemented corrective actions, and communicated to corporate Technical Assistance Center.
Mobile Service Manager
Ryder Systems, Inc.
07.2018 - 12.2019
Supported work analysis, planning and scheduling of unit for repairs and preventative maintenance by 11 Mobile Technicians across nine Mobile Units, across four states.
Provided training and development of all personnel.
Maintained customer relationships which could include customer satisfaction, issue resolution, and customer retention.
Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Supported the Business Unit with reporting, PO Processes, and vendor electronic payment issue resolution.
Operations Management Trainee
Ryder Systems, Inc.
06.2016 - 07.2018
Implemented inventory control systems to minimize waste and optimize stock levels.
Managed daily operations, ensuring smooth workflow and optimal resource allocation.
Implemented safety protocols to maintain a secure working environment for all employees.
Cultivated a positive work culture that fostered collaboration, communication, and mutual respect among team members.
Responsible for Purchase Order process for location.
Gained knowledge of company policies, protocols and processes.
Acted with integrity, honesty and knowledge to promote culture of company.
Handled day-to-day customer or client questions via telephone or email.
Diesel Technician III
Ryder Systems, Inc.
06.2015 - 06.2016
Improved overall vehicle performance by conducting comprehensive diesel engine diagnostics and repairs.
Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
Enhanced workshop safety through consistent adherence to established protocols and guidelines.
Developed expertise in electronic control systems, enabling accurate troubleshooting of advanced diesel engine issues.
Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
Education
Associate of Science - Automotive, Diesel, And Industrial Technologies.
Universal Technical Institute of Arizona Inc
Avondale, AZ
BBA - Business Management & Entrepreneurial Studies
Grand Canyon University
Phoenix, AZ
08.2014
Skills
Supply Chain Optimization
Warehouse Operations Knowledge
Supplies Inventory
Business Requirements
Warehouse Management
Outlook
Purchasing Management
Excel
Supplier Relationships
PowerPoint
Inventory Management
Inventory Analysis
Timeline
Field Supply Manager
Ryder Systems, Inc.
08.2022 - Current
Operations Manager II
Ryder Systems, Inc.
02.2021 - 07.2022
Senior Operations Manager II
Ryder Systems, Inc.
02.2020 - 01.2021
Shift Supervisor
Ryder Systems, Inc.
01.2020 - 02.2020
Mobile Service Manager
Ryder Systems, Inc.
07.2018 - 12.2019
Operations Management Trainee
Ryder Systems, Inc.
06.2016 - 07.2018
Diesel Technician III
Ryder Systems, Inc.
06.2015 - 06.2016
Associate of Science - Automotive, Diesel, And Industrial Technologies.
Universal Technical Institute of Arizona Inc
BBA - Business Management & Entrepreneurial Studies
Grand Canyon University
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