Sales force
Robert Ruth
Account Manager
Charleston,SC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Account Manager
CaroTrans International
02.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Inside Sales Representative
HVAC Distributors
05.2018 - 02.2023
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Developed comprehensive training materials for new hires, enabling faster onboarding times without sacrificing quality education on products or processes.
- Assisted management in setting realistic yet challenging goals for individual representatives based on historical data analysis and market trends.
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
Crane Operator
Kloeckner Metals
01.2016 - 02.2018
- Enhanced job site safety by conducting thorough equipment inspections and adhering to proper crane operation procedures.
- Reduced project completion times through efficient coordination with ground crew and precise load handling skills.
- Maintained optimal equipment performance by performing routine maintenance tasks and promptly addressing issues.
- Demonstrated exceptional attention to detail while operating cranes for complex lifts, ensuring minimal disruption to surroundings.
- Increased productivity by skillfully managing multiple lifts simultaneously in fast-paced construction environments.
- Ensured accurate load placement with expert use of rigging techniques and communication with ground crew members.
- Optimized crane operations by continually refining lifting strategies based on site-specific conditions and requirements.
- Consistently met or exceeded lifting capacity targets while maintaining the highest level of safety during all operations.
- Achieved strong reputation for reliability among supervisors, leading to increased responsibility for critical lifts on high-profile projects.
- Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
- Played an instrumental role in the prevention of accidents or incidents by actively engaging in safety meetings and implementing suggestions for improvement.
Education
High School Diploma -
Hershey High School
Hershey, PAAssociate of Arts - Criminal Justice
Harrisburg Area Community College
Harrisburg, PA05.2010
Skills
- Revenue Generation
- Brand Management
- Lead Development
- Account Management
- Converting Leads
- Sales Development
- Customer Service
- Account Development
- Vendor Relations
- Territory Management
Accomplishments
I completed the Appalachian trail in 2015. The drive that I needed to complete this monumental task is the same mentality I take into sales. Every day good or bad is a grind, but the accomplishment of small goals will lead you to where you need to be.
Software
Affiliations
- Golfing
- Hiking
Timeline
Account Manager
CaroTrans International
02.2023 - Current
Inside Sales Representative
HVAC Distributors
05.2018 - 02.2023
Crane Operator
Kloeckner Metals
01.2016 - 02.2018
High School Diploma -
Hershey High School
Associate of Arts - Criminal Justice
Harrisburg Area Community College
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