Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Robert Ruybal

Alamosa,CO

Summary

Detail-oriented remote customer service specialist with 3+ years of experience in client relations and sales in areas such as automotive, insurance, and tax services.

Extremely fluent in both English and Spanish, I offer excellent communication skills and a talent for problem-solving in dynamic and high-pressure environments.

Currently expanding my expertise in data analytics with Power BI, Excel, and ChatGPT, I aim to apply these tools to improve business outcomes.

Seeking a position that values adaptability and offers the flexibility to work from anywhere in the world.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Remote Customer Response Specialist - Independent

Toyota Connected Services
03.2023 - Current
  • Assist Toyota, Lexus, and Subaru vehicle owners involved in collisions and other SOS situations to communicate or dispatch emergency services: police, ambulance, and roadside assistance.
  • Gather police report information from owners of stolen vehicles in order to begin locating and recovering them.
  • Resolve vehicle owner issues in regards to enrolling, activating, troubleshooting, and canceling their connected services subscriptions.

Remote Licensed Insurance Agent - Independent

Assurance IQ
03.2022 - 11.2022
  • Calculated quotes and educated potential clients on life and health insurance options and reasonable premiums.
  • Effectively connected with prospective clients via phone to help them match their insurance needs with the right coverage.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Remote Customer Service Rep. - Independent

Intuit TurboTax
02.2021 - 04.2022
  • Guided customers through the tax filing process, ensuring accurate submissions to maximize refunds.
  • Resolved product and tax support issues by applying standard operating procedures and adhering to policies.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Remote Customer Service Rep - Independent

Peloton
06.2020 - 04.2022
  • Provided outstanding support in hardware and software troubleshooting via phone, live chat, and email.
  • Collaborated with other Peloton departments, such as shipping, accessories, and maintenance, to ensure customer assistance in all phases.
  • Kept accurate customer records on CRM system.

Education

Bachelor of Science - Management Information Systems

Adams State University
Alamosa, CO
05.2002

Skills

  • Proficient in Microsoft Power BI and Excel for data analysis and visualization
  • Practical knowledge of conversational AI applications, including ChatGPT4, for enhancing customer experience and business processes
  • Competent in utilizing collaboration tools such as Slack, Microsoft Teams, and Secure Remote Worker to maintain effective and secure communication across remote areas
  • Skilled in ticketing systems, CRM software, and remote desktop tools for comprehensive customer relationship management

Certification

  • Customer Service Training
  • ChatGPT Complete Guide: Midjourney and ChatGPT 4
  • Microsoft Power BI Desktop for Business Intelligence
  • Microsoft Excel from Beginner to Advanced
  • Visually Effective Excel Dashboards
  • Sales Machine: The Sales Training B2B Master Course

Languages

Spanish
Full Professional

Timeline

Remote Customer Response Specialist - Independent

Toyota Connected Services
03.2023 - Current

Remote Licensed Insurance Agent - Independent

Assurance IQ
03.2022 - 11.2022

Remote Customer Service Rep. - Independent

Intuit TurboTax
02.2021 - 04.2022

Remote Customer Service Rep - Independent

Peloton
06.2020 - 04.2022

Bachelor of Science - Management Information Systems

Adams State University

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Robert Ruybal