Manager with expertise in team coordination and project oversight, driving strategic planning and operational improvements to enhance efficiency and productivity. Proven track record of implementing innovative solutions that support organizational growth. Highly adaptable in fast-paced environments, consistently delivering high-quality results under pressure. Strong interpersonal skills and commitment to continuous learning foster effective team dynamics and project success.
Overview
6
6
years of professional experience
Work History
Service Manager
Longhorn Steakhouse
Tulsa, Oklahoma
07.2024 - Current
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Created employee work schedules to keep shifts properly staffed.
Adhered to customer service standards to foster satisfaction and retention.
Monitored service performance metrics to identify areas of improvement.
Managing Partner
Longhorn Steakhouse
Saint Charles, Missouri
04.2022 - 06.2024
Oversaw daily operations ensuring compliance with company standards.
Implemented inventory control procedures to reduce waste and costs.
Resolved customer complaints promptly to maintain satisfaction and loyalty.
Monitored financial performance metrics to inform strategic decision-making.
Implemented cost-saving measures to improve profitability.
Conducted regular performance evaluations, providing feedback and directing career advancement opportunities.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Kitchen Manager
Longhorn Steakhouse
Fairview Heights, Illinois
10.2019 - 04.2022
Supervised kitchen staff, ensuring efficient workflow and proper food handling.
Managed inventory levels and ordered supplies as needed for kitchen operations.
Developed and implemented standard operating procedures for food preparation.
Trained new employees on kitchen safety protocols and equipment usage.
Coordinated daily meal preparation schedules based on menu requirements.
Monitored food quality and presentation to maintain restaurant standards.
Maintained cleanliness and organization of kitchen areas during service hours.
Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Created weekly schedules for kitchen staff members based on anticipated business volume.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Ensured compliance with all applicable local, state and federal laws governing food service operations.
Education
High School Diploma -
Broken Arrow Highschool
Broken Arrow, OK
05-2013
Skills
Service management
Performance monitoring
Employee scheduling
Customer service
Cost reduction
Inventory control
Effective communication
Time management
Conflict resolution
Team building
Forecasting
Outgoing and energetic
Employee relations
Budget control
Task delegation
Affiliations
Disc golf
Gym enthusiast
Fishing
Camping
Outdoor activities
Sports
Accomplishments
Started with Longhorn steakhouse as a dishwasher in 2016, and have been promoted from within to Management, and again to Managing Partner.
Earned Regional Team member of the quarter in 2018 based off of my performance and producitivity.
Appointed Regional Culinary Captain in 2021, helping to bring food cost down by 4% across the region involving 10 total restaurants.
Lead regional Total quality (internal health inspections) meetings to ensure food quality control and cleanliness standards were being met.
I have lost a total of 150 pounds since January of 2024 - Highlighting my ability to change, and become disciplined in all areas of my life, and my future.