Robert Sacher
Troutdale,OR
Summary
Driven by a goal-oriented mindset, I excelled at The Home Depot Inc, enhancing customer satisfaction and sales through expert rental transactions and robust problem-solving skills. My adeptness in effective communication and sales proficiency led to training in department supervision, training in assistant manager roles, consistently surpassing sales targets, demonstrating a tangible impact on revenue growth and customer base expansion.
2 years increasing revenue for home improvement company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes.
Dependable Backup Head Cashier with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Rental Sales Associate
The Home Depot Inc
10.2023 - Current
- Optimized customer experience by inspecting equipment prior to renting, diagnosing and preforming repairs, and upgrades.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Executed sales and marketing initiatives to increase revenue for company.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Assisted in training new associates, sharing best practices and company policies to ensure consistent performance across the team.
- Exceeded monthly sales targets consistently through effective upselling of rental products and services.
Backup Head Cashier
The Home Depot Inc
02.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Cashier Trainer
The Home Depot Inc
11.2022 - Current
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
Cashier
The Home Depot Inc
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Masonry Apprentice
A Better Chimney
04.2016 - Current
- Ensured long-lasting masonry work quality by applying weather-resistant sealants or treatments where necessary.
- Utilized strong communication skills when working alongside other apprentices and skilled professionals to foster a positive team atmosphere.
- Maintained a professional demeanor while interacting with clients, colleagues, and supervisors, contributing to positive working relationships and overall project success.
- Achieved accurate alignment of brickwork with meticulous use of levels, plumb bobs, and straightedges during construction processes.
- Facilitated smooth operation of construction projects by conducting regular cleanup tasks throughout each day.
- Reduced material waste by accurately measuring, cutting, and shaping bricks and blocks for various projects.
- Increased client satisfaction through consistent attention to detail in laying bricks, stones, or blocks according to project specifications.
- Collaborated closely with supervisors to receive constructive feedback on work performance and continuously improve as a masonry apprentice.
- Aided senior masons in efficiently constructing walls, partitions, arches, fireplaces, chimneys, and other structures as per blueprints or project requirements.
- Assisted in achieving high-quality masonry work by maintaining tools and equipment, keeping job sites clean and organized.
General Construction Apprenticeship
All Weather Construction
06.2016 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
University Transfer Degree - Criminal Justice
Mt. Hood Community College
Gresham, OR05.2023
High School Diploma -
Reynolds High School
Troutdale, OR06.2021
Skills
- Effective Multitasking
- Customer service expertise
- Goal-oriented mindset
- Strong negotiation
- Rental Transactions
- Sales proficiency
- Lead Conversion
- Contract Management
- Cancellations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Cash Handling
- Accuracy and efficiency
- Team building
- Relationship Building
- Data Entry
Accomplishments
- Supervised team of 25+ staff members.
- Achieved training as a department lead by showing strong leadership and mentorship skills.
- Achieved department supervisor training through effectively helping with Head Cashier duties and assisting the current Front End Supervisor.
- Achieved Assistant Manager training through frequent and effective assistance for one of the Assistant Managers.
Relevant Hobbies
- DIY home improvement including wood working, skills in welding, and mechanical skills including knowledge of common construction equipment.
- Frequent research into business management and sales skills.
Additional Information
I am greatly ambitious and an extremely dedicated worker. I jump at any chance for improvement, and I am always open to learning and being taught new skills. I enjoy working with those of higher skill so that I may absorb their knowledge. I love leading teams of hard working individuals, and love inspiring those under my supervision.
Timeline
Rental Sales Associate
The Home Depot Inc
10.2023 - Current
Backup Head Cashier
The Home Depot Inc
02.2023 - Current
Cashier Trainer
The Home Depot Inc
11.2022 - Current
Cashier
The Home Depot Inc
04.2022 - Current
General Construction Apprenticeship
All Weather Construction
06.2016 - Current
Masonry Apprentice
A Better Chimney
04.2016 - Current
University Transfer Degree - Criminal Justice
Mt. Hood Community College
High School Diploma -
Reynolds High School
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