Robert Sage
Jacksonville,FL
Summary
Adaptable and positive corporate trainer/ facilitator with demonstrated experience creating and delivering impactful content that improves the knowledge of new hires and existing employees alike. Skilled at collaborating with business leaders to understand training gaps and developing courses and programs to fill them. Possesses a dynamic facilitation style that engages and challenges learners leading to improved employee performance and high customer scores.
Knowledgeable Director with solid foundation in designing and implementing effective learning programs. Adept at enhancing employee performance through targeted training initiatives and curriculum development. Demonstrated ability to utilize instructional design and adult learning principles to drive engagement and retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Learning and Development Specialist
Mutual of Omaha
01.2024 - 01.2025
- Facilitated Health new hire and existing employee training courses around Medicare Supplement Call Center practices with company’s technology. 100% passing rate on new hires final assessment scores of 80 and above. Use Salesforce to keep clients and agents up to date on their accounts. Created Content in PowerPoint, Excel, and Word.
- Added facilitation and participant guides to existing Health trainings.
- Created Graduation PowerPoint and recognition certificates for new hires and GAP training agents.
- Created the Crisis call PowerPoint for existing agents and new hires to learn how to properly respond in an emergency call.
Senior Training and Development Specialist
One Call
01.2018 - 01.2023
- Facilitated new hire and existing employee training courses in group settings of up to 140 trainees both domestically and internationally around BPO call center best practices and the utilization of technology. Mentored and coached individuals in 1:1 setting to further develop skills. Created content in PowerPoint, Excel, and Word.
- Key Accomplishments:
- Completely modernized all curriculum for 6 products including the development of PowerPoints, exams, and facilitator guides.
- Refreshed new hire training course with more engaging content around company history, benefits, products, and HR practices.
- Implemented knowledge checks throughout the curriculum to gauge employee learning.
- Maintained a 100% passing rate across multiple classes from 2021.
- Trained over 1,000 agents across entirety of tenure.
- Selected for multiple internal committees including Mosaic Steering Committee for LGBTQA+, Action Avengers for HR, and leading New Hire Orientation Committee.
- Collaborated with CEO and CPO to be part of a meet and greet session for new hires during orientation.
- Developed and facilitated Microsoft Teams training to further drive communication between team members and business units.
Career Services Advisor and Student Outreach Representative
Tulsa Welding School
01.2018 - 01.2018
- Mentored and monitored students through various welding, electrical, and HVAC programs including placement of graduates with local businesses, counseling on careers, writing resumes, and conducting mock interviews.
- Key Accomplishments:
- Bolstered underperforming student placement numbers to over 80% placements across 3 programs.
- Local and national businesses have hosted to increase student visibility to hiring managers.
Research Analyst
Allstate
01.2016 - 01.2017
- Contracted to perform research analysis for coverages for policy holders, agents, and groups. Determined and managed the need for case audits, reinstatements, refunds, and coverage discrepancy.
- Key Accomplishments:
- Identified refunds for 250 customers after finding repeated overcharges on accounts.
- Research Individual and Group policies for discrepancies. Worked in Excel to create spreadsheets to track.
Financial Consultant
AG1 Financial
01.2014 - 01.2016
- Prepared individual and business tax returns and managed finances. Analyzed markets to identify areas of opportunity for clients. Collaborated with CPAs, tax attorneys, and financial planners to deliver outstanding customer experience.
- Key Accomplishments:
- Determined solutions to bolster customer tax refunds.
Education
Bachelor of Arts - Education
University of North Florida
Associate of Arts - Business Administration And Management
Florida Community College
Skills
- Training and Development
- Salesforce Experience Training
- Creative content production
- Create training materials
- Project Management
- Developed Curriculum
- Delivered Live Training to 50 Agents (BPO)
- Employee Coaching
- Process Improvement
- Strategic Planning
- Organizational development
- Online course design
- Facilitation techniques
- Workforce development initiatives
- Onboarding programs
- Adult learning theory
- Training delivery
Certification
- Certification, Life Coach, Life Coach Institute of Orange County
- White Belt Lean Six Sigma
Timeline
Senior Learning and Development Specialist
Mutual of Omaha
01.2024 - 01.2025
Senior Training and Development Specialist
One Call
01.2018 - 01.2023
Career Services Advisor and Student Outreach Representative
Tulsa Welding School
01.2018 - 01.2018
Research Analyst
Allstate
01.2016 - 01.2017
Financial Consultant
AG1 Financial
01.2014 - 01.2016
Bachelor of Arts - Education
University of North Florida
Associate of Arts - Business Administration And Management
Florida Community College
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