Summary
Overview
Work History
Education
Skills
Timeline
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Robert Sakadgu

Brooklyn

Summary

Dynamic professional with a proven track record in driving business growth and customer satisfaction at Blestin, Inc. Team player with proven mediation and conflict resolution experience. Skilled in analytical thinking and client communication, I excel in lead generation and customer retention. Achieved a significant increase in revenue, demonstrating exceptional problem-solving and sales strategy execution.

Overview

13
13
years of professional experience

Work History

Self Employed Gig Driver

Uber Technologies Inc.
08.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Developed operating systems for peak efficiency during working hours.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Always stressed customer service by going above and beyond what is expected of me.

Sales & Business Development

Blestin, Inc.
03.2012 - 02.2022
  • Researched new products to bring to market.
  • Contracted with overseas manufacturers to keep costs competitive across the board.
  • Responsible for designing future sales and marketing procedures while enhancing current practices.
  • In charge of customer service, answering 100+ emails and incoming phone calls on a daily basis.
  • Managed financial aspects of the business, including budget development and cost control measures for increased profitability.
  • Implemented effective sales strategies to drive business growth and profitability.

Customer Service Representative/Sales

J.C. CELL
01.2014 - 06.2020
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed feedback systems for customers to share their service experience, leading to actionable improvements.
  • Identified, developed and executed overall strategies to generate a combination of NEW and REPEAT business. Increased company revenue fivefold from a gross of 1.5m per year to over 8 million a year in gross receipts.
  • Responsible for a team of salesman tasked with customer service and quality control issues.

Education

No Degree - Political Science And Government

Northeastern Illinois University
Chicago, IL
06-2001

No Degree - Political Science

Kingsborough Community College
Brooklyn, NY
06-1991

Skills

  • Interpersonal skills and client communication
  • Excellent problem solving and complaint resolution capabilities
  • Lead generation and NEW customer acquisition
  • Analytical thinking
  • Sales and customer retention
  • In-Depth knowledge of products and services provided by company employed by

Timeline

Self Employed Gig Driver

Uber Technologies Inc.
08.2018 - Current

Customer Service Representative/Sales

J.C. CELL
01.2014 - 06.2020

Sales & Business Development

Blestin, Inc.
03.2012 - 02.2022

No Degree - Political Science And Government

Northeastern Illinois University

No Degree - Political Science

Kingsborough Community College

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Robert Sakadgu