ROBERT SALCEDO
Norwalk,CA
Summary
Results-oriented manager with strong leadership and team-building skills, as well as a proven track record in customer relations and relationship-building. Experienced in effectively managing daily planning, scheduling, and customer service requirements using organized approaches. Diplomatic communicator focused on maximizing engagement and satisfaction. Proficient in independent decision-making and driving company success. Dedicated to enhancing employee engagement and performance through training, monitoring, and morale-building.
Overview
22
22
years of professional experience
Work History
Director of Operations
A Peaceful Way Home Care Solutions
Rolling Hills Estates
11.2022 - 11.2023
- Oversaw day-to-day production activities in accordance with business objectives
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Developed systems and procedures to improve operational quality and team efficiency
- Collaborated with senior management to develop and execute long-term corporate goals and objectives
- Analyzed business operations and implemented strategies to improve operational cohesiveness
- Monitored budget and utilized operational resources
- Mentored and coached team members to foster productive and engaging work environment
- Defined, implemented, and revised operational policies and guidelines
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Assistant Manager / Human Resources Manager
A-1 Domestic Professional Svc. Inc./Los Angeles In-Home Care Svc.
05.2003 - 11.2022
- MANAGERIAL & HUMAN RESOURCES - Daily supervision of all accounts, contractors, company employees (Ensure that all tasks are executed on a timely manner, conducted client assessments, created client agreements, created contractor agreements, offered managerial support, and sustained company policies and procedures, conflict resolution, etc.) Helped with planning schedules and delegating assignments to meet coverage and service demands Strengthened social media platform strategies to drive customer engagement and boost sales Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- RECRUITMENT & STAFFING - Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies Performed full life cycle recruiting and interviewed all applicants/contractors, delegated job placements, hired and terminated contractors as-needed, performed structured on-boarding, created search queries, coordinated, and performed necessary screening and background checks, verified references, coordinated job fairs, events, etc.
General Office Clerk
Estrada Insurance
03.2002 - 03.2003
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences Followed up with customers about resolved issues to maintain high standards of customer service Provided clerical support, addressing routine and special requirements Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Associate Degree - Business Administration, Business Management
Westwood College
Anaheim, CAHigh School Diploma -
Bell Gardens High School
Bell Gardens, CASkills
- Human Resources Management
- Business management
- Case management
- Customer service management
- Recruitment & Staffing
- Performance Management
- Proficient in all Microsoft Windows Applications
- Type 60-65 wpm; Accelerated 10-key skills
- Accounts Payable
- Accounts Receivable
- Payroll
- QuickBooks
- Collections
- Social Media Digital Marketing
- Employment & labor law
- Talent Acquisition
- Logistics
- Event Planning
- Public Relations
- Communications
- Analytics
- Leadership training
- Strategic planning and execution
- Process Improvements
- Operational Efficiency
- Administrative Management
Accomplishments
Increased weekly revenue by 110% without reducing customer satisfaction rates.
Additionalresponsibilities
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by educating customers and helped them find about store promotions.
- Created organization systems for inventory control, financial reports, and schedules, dramatically increasing operational efficiency.
- Reduced company costs by developing and implementing improved marketing solutions.
Awards
- TWO STAR Exam Scholarships (2000) & (2001)
- Assistant Manager of the Year Award
- Dedicated Service and Commitment to Excellence Award
- Team Leader Trophy
- Excellence in Customer Service Recognition
- Service Award
- Achievement of Excellence Award
- Outstanding Performance Award
- 15 Years of Outstanding Service Plaque
Timeline
Director of Operations
A Peaceful Way Home Care Solutions
11.2022 - 11.2023
Assistant Manager / Human Resources Manager
A-1 Domestic Professional Svc. Inc./Los Angeles In-Home Care Svc.
05.2003 - 11.2022
General Office Clerk
Estrada Insurance
03.2002 - 03.2003
Associate Degree - Business Administration, Business Management
Westwood College
High School Diploma -
Bell Gardens High School
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