Robert Salmeron Cardenas
Alhambra,CA
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant/Care Team Assistant/Admin Assistant/Day Center Coordinator
WelbeHealth
12.2019 - Current
- Routinely meeting with preceptors to get updates on training progress and provide feedback as necessary.
- Providing guidance/training to team members and having 1:1s as needed.
- Assigning Personal Care Assistants (PCAs) to assignments daily.
- Creating and continually updating a handbook for PCAs and attending leadership meetings.
- Coordinating and collaborating with other departments to better serve our participants.
- Assisting with PCA tasks as needed including escorts, participant engagement, etc.
- Creating/maintaining workflows for Day Center operations. This includes collaboration with other markets as well as the Training and Development teams.
- Attending Interdisciplinary Team (IDT) meetings to present Service Delivery Requests (SDRs) and action items as needed.
- Leading huddles daily.
- (MA Preceptor) Training of new MAs (in person/remotely) for multiple site locations.
- Conduct interview screenings for potential new Mas/PCAs, Created trackers/reports as needed by Clinic Manager, CSD & Medical Director.
- Assisting with helping manage schedules for PCPs, CSD & Medical Director.
- Medical supply inventory and ordering.
- Coordination of delivery of essential wound/vital supplies to patients.
- Checking in on patients remotely or in person for telehealth/in-house specialist appointments.
- Helping with the transition/implementation of incident command during the initial Pandemic.
- Coordination of scheduling in-clinic/home blood draws, Assisting with the testing for COVID-19 for patients, and transition of managing COVID-19 vaccine inventory/admission.
- Answering calls & scheduling appointments.
- Collaboration with an MA Handbook developed for company-wide usage.
- Athena Superuser/Paylocity Guru/MA Subject Matter Expert/CAIR Superuser/Genesis Tester
Lead Medical Assistant
Northeast Community Clinics
08.2016 - 11.2019
- Delegate tasks/assignments as needed to clinical staff.
- Overseeing/running occasional staff meetings for 20-28 staff members.
- Vital & escorting of patients into the exam room as a main medical assistant for the Provider.
- Answer calls & scheduling appointments.
- Provide interpretation for providers from Spanish to English.
- Quality assurance with charts and logs.
- Medical supply inventory and ordering.
- Closing and opening clinic on Saturdays.
- Assisting with medication refills and pharmacy calls.
- Handling patient complaints.
- Training of newly hired MAs in back-office procedures.
- Ensuring there was a good workflow in the clinic to ensure the best care for the clinic.
- Helping in preparation for and during audits.
- Helping with provider walk-throughs of the clinic.
- Assisting with employee evaluations.
- Preforming UA dips, giving vaccines, gathering results, and other essential tasks that the Provider may require.
Clerk, Shift Supervisor Rx
CVS Pharmacy
09.2014 - 05.2017
- Responsibilities as a supervisor were to manage a team to make sure the tasks that were laid out for the day were accomplished, while simultaneously making sure customers get the best customer service possible.
- Responsibilities at the pharmacy were to type new prescriptions for patients, run insurance, and attend to patients picking up medication both at the drive-thru window and in-store while providing excellent customer service.
Education
Bachelor of Science, Health Information Management -
Western Governors University; Online
01.2024
Medical Assistant Certificate -
East LA Occupational Center
06.2016
Medical Assistant -
East LA Occupational Center
10.2015
High School Diploma -
Benjamin Franklin Senior High
06.2012
Skills
- BLS and First Aid Certified
- Experience managing a team of 4-28
- Bilingual in English and Spanish
- Strategic Planning
- Operations Management
- Staff Management
- Problem-Solving
- Staff Training and Development
Page
2
References
Available upon request
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Care Team Assistant/Admin Assistant/Day Center Coordinator
WelbeHealth
12.2019 - Current
Lead Medical Assistant
Northeast Community Clinics
08.2016 - 11.2019
Clerk, Shift Supervisor Rx
CVS Pharmacy
09.2014 - 05.2017
Bachelor of Science, Health Information Management -
Western Governors University; Online
Medical Assistant Certificate -
East LA Occupational Center
Medical Assistant -
East LA Occupational Center
High School Diploma -
Benjamin Franklin Senior High
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