Robert Sanford
RIDGELAND,South Carolina
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Optima Operations Inc.
03.2020 - Current
- Developed and implemented a new customer service strategy that resulted in a 25% increase in customer satisfaction scores and a 10% decrease in customer complaints within the first year.
- Managed a project to streamline the supply chain process, resulting in a 15% reduction in inventory costs and a 20% increase in on-time delivery rates.
- Collaborated with the finance team to create and manage a budget that reduced operational costs by 10% while maintaining high levels of service quality.
Operations Coordinator
Synergy Works Inc.
03.2019 - 06.2020
- Developed and implemented a new performance management system, resulting in a 20% increase in employee engagement and a 15% increase in productivity.
- Managed a project to improve the company's online presence, resulting in a 25% increase in website traffic and a 20% increase in online sales revenue.
- Collaborated with the HR team to develop and implement a new employee benefits program, resulting in a 10% increase in employee satisfaction and a 5% decrease in employee turnover.
Project Manager
Innovate-X Solutions Inc.
03.2019 - 03.2020
- Lead a team of cross-functional stakeholders to develop and implement a new employee training program, resulting in a 30% increase in employee productivity and a 20% decrease in employee turnover.
- Managed a project to implement a new CRM system, resulting in a 15% increase in sales revenue and a 10% increase in customer retention rates.
- Collaborated with external vendors to negotiate new contracts, resulting in a 15% reduction in costs and a 10% increase in service quality.
Education
Bachelor of Science - Supply Chain Management
DeVry University
Downers Grove, IL07.2028
High School Diploma -
Ridgeland High School
Ridgeland, SC01.2008
Skills
Technical proficiency
Data processing skills
Product development
Risk analysis
Strategic planning
Budget management
Staff management
Decision-making skills
Problem-solving skills
Communication skills
Organizational skills
Time management
Interpersonal skills
Leadership skills
Adaptability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Affiliations
- Project Management Professional (PMP)
Certification
Certified Manager (CM)
Institute of Certified Professional Managers (ICPM)
Certified Supply Chain Professional (CSCP)
Association for Supply Chain Management (ASCM)
Six Sigma Green Belt Certification
ASQ (American Society for Quality)
Certified Contact Center Operations Manager (CCCOM)
International Finance Corporation (IFC)
Timeline
Business Operations Manager
Optima Operations Inc.
03.2020 - Current
Operations Coordinator
Synergy Works Inc.
03.2019 - 06.2020
Project Manager
Innovate-X Solutions Inc.
03.2019 - 03.2020
Bachelor of Science - Supply Chain Management
DeVry University
High School Diploma -
Ridgeland High School
Certified Manager (CM)
Institute of Certified Professional Managers (ICPM)
Certified Supply Chain Professional (CSCP)
Association for Supply Chain Management (ASCM)
Six Sigma Green Belt Certification
ASQ (American Society for Quality)
Certified Contact Center Operations Manager (CCCOM)
International Finance Corporation (IFC)
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