Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OperationsManager

Robert Santana

Liberty,SC

Summary

Dynamic and results-driven professional with extensive experience as a Forklift Operator at Rich Products Corporation and Store Manager at Spinx. Proven ability to enhance warehouse efficiency and elevate customer satisfaction through effective leadership and problem resolution. Certified forklift operator skilled in team building and operations management, fostering a positive work environment.

Overview

24
24
years of professional experience
4
4

Certifications

Work History

Forklift Operator

RICH PRODUCTS CORPORATION
07.2017 - 01.2025
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Store Manager

SPINX
07.2001 - 12.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

High School Diploma - General

Hillcrest High School
Simpsonville, SC
05.1988

Skills

  • Forklift operator certification
  • Loading and unloading
  • Forklift operation
  • Leadership and team building
  • Operations management
  • Problem resolution
  • Team player
  • Effective leader
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Staff management
  • Customer service
  • Problem-solving
  • Store operations
  • Outstanding communication skills
  • Friendly and positive

Accomplishments

  • Checked and recorded floor-loading limits with 99% accuracy.

  • Trained countless new employees on proper forklift operation and safety.
  • Supervised team of 10+ staff members.
  • Serve Safe Certified
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified General Manager, Spinx - 2001-2016
  • Licensed Forklift Driver- 2018-2025
  • Serve Safe Certified
  • BSM Certified
  • ASM Certified

Timeline

Forklift Operator

RICH PRODUCTS CORPORATION
07.2017 - 01.2025

Store Manager

SPINX
07.2001 - 12.2016

High School Diploma - General

Hillcrest High School

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Robert Santana