Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Santiago

Brooklyn,NY

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Security Guard

Brooklyn Museum
08.2020 - 08.2023
  • Improved response time to all incidents by maintaining clear communication channels with over 10 team members.
  • Examined numerous doors, windows and gates to verify security.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to all incidents and assessed active situations for security concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Driver, Warehouse Orders

United Parcel Service, UPS
04.2014 - 10.2020
  • Delivered hundreds of packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.
  • Provided exceptional customer service at point of delivery, addressing concerns and answering questions as needed.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Operated heavy and light trucks to deliver loads as far as 25 miles from home location.

Property Maintenance Worker

Urban American
06.2007 - 04.2014
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Increased safety on properties by conducting regular fire alarm tests, replacing faulty smoke detectors, and ensuring emergency exits were clear and accessible.
  • Collaborated with property managers to develop cost-effective maintenance plans for each property.
  • Replaced worn or broken parts on machines and equipment.
  • Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in timely manner.
  • Developed strong relationships with tenants through respectful communication and prompt attention to their needs or concerns.
  • Collaborated with over 10 fellow maintenance workers to complete larger projects efficiently and effectively, fostering positive team atmosphere.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.

Education

High School Diploma -

George Westinghouse
Brooklyn, N.Y.
06.1992

Skills

  • Team Training
  • Sensitive information handling
  • Patrol techniques
  • Background Checks
  • Crime Prevention
  • Surveillance Detection
  • Law Enforcement Collaboration
  • Incident Reporting
  • Emergency Response
  • Background Investigations
  • Reliable and Responsible
  • Security procedures knowledge

Timeline

Security Guard

Brooklyn Museum
08.2020 - 08.2023

Driver, Warehouse Orders

United Parcel Service, UPS
04.2014 - 10.2020

Property Maintenance Worker

Urban American
06.2007 - 04.2014

High School Diploma -

George Westinghouse

Similar Profiles

CREATE PROFILE
Robert Santiago