Robert Sari
Columbus
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service and sales industry including management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customs Specialist
Axxess International
06.2022 - Current
- Streamlined customs clearance processes by implementing effective documentation and filing systems.
- Ensured accurate tariff classifications for various imported goods, resulting in reduced delays and penalties.
- Collaborated with cross-functional teams to identify potential compliance risks and develop strategies to mitigate them.
- Conducted thorough audits of import/export documents, ensuring accuracy and adherence to regulatory requirements.
- Coordinated with freight forwarders and carriers to ensure timely delivery of shipments while adhering to all relevant regulations and procedures.
Customer Service Manager
Neimans Family Market
09.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Followed through with client requests to resolve problems
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Service Representative
Speedway LLC
10.2019 - 09.2022
- Recommended products to customers, thoroughly explaining details
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Complaint Resolution
- Staff Management
Education
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI05.2021
Skills
- Certified Customs Specialist
- Critical Thinking
- Conflict Resolution
- Office Equipment Proficiency
- Customer Service
- Team Development
- Administrative Support
- CRM Software
- Customer Relationship Management
- Customer Retention Strategies
- Customer Account Management
- Call Center Operations
- Account Management
- Sales Expertise
Certification
- Licensed Customs Specialist
Timeline
Customer Service Manager
Neimans Family Market
09.2022 - Current
Customs Specialist
Axxess International
06.2022 - Current
Customer Service Representative
Speedway LLC
10.2019 - 09.2022
Bachelor of Science - Psychology
Eastern Michigan University
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