Robert Saunders
Van Buren
Summary
Dynamic leader with a proven track record at USPS and Royal Mattress Center, excelling in organizational growth and effective communication. Demonstrating ability to enhance customer satisfaction and drive revenue growth through strategic planning and relationship building. I have consistently delivered results beyond employers expectations
Overview
17
17
years of professional experience
Work History
City Carrier Assistant
USPS
11.2024 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Store Manager
Royal Mattress Center
01.2020 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
President
Reimaged Detail Supply
03.2008 - 12.2019
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Education
Associate of Applied Science - Health Information Technology
Arkansas Tech University
Russellville, AR06-2024
Skills
- Issue reporting
- Relationships and rapport
- Geographical awareness
- End-of-run report (EOR)
- Microsoft windows
- Strong work ethic
- Professional relationships
- Quick decision making
- Organizational growth
- Reliability and punctuality
- Effective communication
Timeline
City Carrier Assistant
USPS
11.2024 - Current
Store Manager
Royal Mattress Center
01.2020 - 11.2024
President
Reimaged Detail Supply
03.2008 - 12.2019
Associate of Applied Science - Health Information Technology
Arkansas Tech University
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