Summary
Overview
Work History
Education
Skills
Websites
Professional Development
Timeline
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ROBERT SAWYER

Red Bank,NJ

Summary

ACCOMPLISHED PROJECT and CLIENT MANAGEMENT EXECUTIVE

Driving operational success through strategic leadership, project management, and team building. A self-motivated, highly analytical, and skilled project and client relationship manager experienced in leading teams through complex account activations, with an expertise in building client relationships that improve customer satisfaction, optimize corporate performance, and drive profitability. Dedicated to delivering profitable deployment solutions through collaboration.

Overview

8
8
years of professional experience

Work History

Client Success Manager

Zelis Healthcare
01.2024 - 05.2024
  • · Managed base of highly complex health plan clients, ensured their satisfaction and was responsible for overseeing project management of client release upgrades from initiation, planning, and execution.
  • · Operated as primary point of contact for all matters specific to assigned clients both internally and externally.
  • · Served as expert in all aspects of organizational products, providing guidance and leadership throughout lifecycle of clients' business and project needs.
  • · Created and maintained project plans and other documentation in compliance with established standards.
  • · Managed client expectations by communicating project status, preparing reports, and facilitating weekly meetings. Collaborated with internal teams to ensure delivery according to scope and schedule outlined in statement of work and/or project plan.
  • · Ensured timely and successful delivery of organizational solutions to meet client needs and business objectives by identifying, mitigating, and resolving project issues and risks to on-time project delivery.
  • · Supported positive outcomes through collection of estimates, effective planning, task definition, scope management, resource allocation and negotiation, risk mitigation, cost management, and stakeholder communications.
  • · Contributed to continuous process improvements and assisted with high severity requests or issue escalations as needed.

Project Manager

EVERSANA LIFE SCIENCES, LLC
04.2022 - 04.2023
  • Responsible for full oversight and execution of the workflow, scope, timeline, finances, and resources for all assigned accounts
  • Led the execution of projects and aligned financial and logistical expectations using timelines, schedules, budget tracking, and resource management SOPs
  • Held a key leadership role in collaborating with client leadership to deliver better, smarter, and faster solutions to support the life sciences industry
  • Conducted and orchestrated meeting agendas and efficiently ran internal and client-facing status meetings, offering solutions to challenges regarding timing, logistics, and project concerns
  • Selected to serve as team Salesforce subject matter expert (SME)
  • Managed external vendors involved in project production
  • Developed, maintained, and led operations training for all new hires to assigned project teams.

Project Manager

SYNEOS HEALTH
01.2020 - 04.2022
  • Supervised and led deployment of 16 diverse teams of 944 staff, featuring medical sales liaisons, field sales, engagement centers, and clinical educators from industry leading pharmaceutical, medical device, and biotechnology companies to support key stakeholders to produce $410.4M in annual revenue
  • Project managed largest single team for Syneos Deployment Solutions, leading 534 total headcount, staff, and personnel, including area field trainers, district managers, and specialty sales representatives, with $323M in TCV
  • Demonstrated innovation in activation implementation as first team member to use Microsoft teams to effectively manage activations, later adopted throughout Syneos as important team best practice
  • Played a key leadership role in collaborating with biotechnology, pharmaceutical, and medical device companies to deliver better, smarter, and faster solutions to support healthcare industry
  • Developed meeting agendas and timely run internal and client-facing meetings, arranged meeting notes and relevant action items, and served as main project leader during most critical 12 weeks of activation
  • As subject matter expert (SME) developed and created project timelines to identify potential risks and recommend escalations
  • Actively oversaw all project management activities on assigned accounts, provided informative summaries to account activation team, and participated in deployment solutions alignment meetings.

Client Relationship Manager

GTT
01.2018 - 01.2020
  • Delivered highest level of account support to achieve overall client satisfaction and encourage retention
  • Collaborated with clients to effectively manage issues related to bill management and collections, handling out-of-term services renewals, improving service delivery, encouraging operational excellence, and presenting exceptional sales assistance
  • Facilitated an assigned client base by actively leading accounts receivable management, offering solid guidance to settle billing problems by addressing account questions, disputes, and reconciliations to promote timely client payments
  • Served as key client advocate, managing all operational areas by collaborating with sales team to oversee service renewal plans, functioning as second point of contact for resolving departmental escalations
  • Developed and presented quarterly business reviews to assigned clients, driving fulfillment of requests concerning special reporting, delivering outbound introductory calls to new clients to achieve proper EtherVision setup and training, and arranged first bill review session to confirm client data
  • Promoted client data integrity across GTT's client management tool, customer management database (CMD), offering accessibility and training to accomplish profitable client services on customer facing GTT systems and soft switches
  • Created and delivered service improvement plans to operational departments
  • Cultivated strategic relationships with senior leaders and executives within client organizations, attained overall client satisfaction
  • Marketed, upsold, and cross-sold all GTT services, featuring unified communications, SD-WAN, managed hosting, virtualization, wavelength, and cloud and network services.

Regional Account Manager

WALKER & ASSOCIATES, INC.
01.2016 - 01.2017
  • Played key leadership role in increasing revenue by securing negotiations for telecommunications and data infrastructure products with leading service providers across assigned territory
  • Managed a diverse roster of 97 client accounts, using Tableau to perform data analytics and produce $12M in annual revenue
  • Attained quoted win rate of 83.26% year to date (YTD), raising average gross profit margin from 10.1% to 11.2%.

Education

Bachelor of Science - Industrial Engineering

THE COLLEGE OF NEW JERSEY
Ewing, NJ

Skills

    Project Management

    Cross-Functional Collaboration

    Customer Relationship Management

    Stakeholder Engagement

    Process Improvement

    Requirements Gathering

    Strategic Planning

    Team Leadership

    Account Management

    Client Satisfaction

Professional Development

TRAINING • Project Management Professional, Negotiate to Win: How to Get the Best Deal Every Time

SYSTEMS AND SOFTWARE • Salesforce, Concur, Smartsheet, Jira, Confluence, SharePoint, Microsoft Word, Excel, Powerpoint, Tableau

Timeline

Client Success Manager

Zelis Healthcare
01.2024 - 05.2024

Project Manager

EVERSANA LIFE SCIENCES, LLC
04.2022 - 04.2023

Project Manager

SYNEOS HEALTH
01.2020 - 04.2022

Client Relationship Manager

GTT
01.2018 - 01.2020

Regional Account Manager

WALKER & ASSOCIATES, INC.
01.2016 - 01.2017

Bachelor of Science - Industrial Engineering

THE COLLEGE OF NEW JERSEY

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