Robert Saylor

Work History

Automotive Sales Professional

Nielsen Mitsubishi

Rockaway, NJ

12.2021 - Current

Sales of new and pre-owned vehicles maintained high CSI scores created proposals for both customers paying cash as well as financing.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Negotiated purchase prices and explained sales, warranty and optional products.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Answered telephone and email inquiries from potential customers.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Responded to customer enquiries via telephone and email.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Met customers on lot and in showroom to discuss available vehicles and options.
Prepared purchased vehicles and completed final delivery checks.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.

Sales Representative / BDC Manager

Northway Automotive

Lake Hopatcong, NJ

01.2021 - 12.2021

Sales of pre-owned vehicles maintained high CSI scores created proposals for both customers paying cash as well as financing
Sometimes stepped in as a closer if needed and closed my own deals without manager input.

BDC Manager

Gateway Kia Of Denville

Denville, NJ

12.2019 - 12.2021

Sales of new and pre-owned vehicles maintained high CSI scores.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Approved regular payroll submissions for employees.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

BDC Manager

Sawyer Lyons Buick GMC, Township Of

Randolph, NJ

02.2019 - 11.2019

Drive traffic for the sales departments with a team of 3 BDC representatives by setting appointments for prospective customers by handling incoming calls, following up on customer visits, responding to
Internet Lead requests and following up with past customers .
Monitoring and contacting Internet leads from dealer website, dealer, manufacturer and third party sites
Determining each customer's vehicle needs by asking questions and listening
Learning, understanding and adhering to call and email scripts
Confirming appointments, following up for each shown or missed appointment
Meeting with the sales managers regarding objectives, planned activities, reviews and analysis
Comfortable with computers and technology systems
Following up with all clients that are connected to the dealership for business development
Other duties as assigned
Updated monthly pricing for True Car and other third party consumer programs.
Conducted calling blitzes for select customer demographics to support marketing initiatives.
Helped team achieve [Timeframe] goals to boost sales and build morale.
Offered incentives to reschedule no-show and canceled appointments.
Confirmed scheduled appointments to reduce chances of potential buyer no shows.
Trained team to answer incoming phone calls and schedule appointments for sales team.
Generated [Timeframe] promotional letters, postcards and emails to encourage customers to visit dealership.
Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
Leveraged technology to respond to customer website, social media and email inquiries.
Logged customer comments in [Software] dealer management system for follow-up.
Engaged with internet customers and scheduled appointments electronically for added customer convenience.
Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.

BDC Manager

Dalessio Chevrolet Buick/Schumacher Chevrolet Buick Of Boonton

Boonton, NJ

02.2018 - 02.2019

Manage a team of Internet Sales Representatives appointment setting and lease retention calls
Update content and pricing on www.dalessiochevybuick.com
Design and make changes to the company website.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

BDC Representative

Decozen CJD

Verona, NJ

12.2017 - 02.2018

Internet Sales appointment setting and lease retention
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

BDC Manager

Auto Holding

Lakes, NJ

12.2016 - 12.2017

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.

Representative / Internet Sales Consultant

BDC, HILLTOP NISSAN

East Hanover, NJ

03.2016 - 12.2016

Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
Responded to customer issues and resolved complaints by leveraging expert [Type] knowledge.
Managed financial tracking, inventory coordination and social media marketing.
Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.

Subprime Finance Specialist

Edison Nissan

Edison, NJ

01.2015 - 03.2016

Assisted credit challenged auto buyers with obtaining financing to purchase an automobile
Pulled customers credit bureaus through Dealer track
Submitted to the proper lenders based on the customers means as well as credit score and income requirements
Used CAC and Westlake portals to secure financing for vehicles
Used Dealer track to book out vehicles for submitting to lenders.

Sales Consultant

Jack Daniels Kia

Fairlawn, NJ

12.2012 - 01.2015

Used consultative sales approach to understand customer needs and recommend relevant offerings.
Responded to telephone and in-person requests for information.
Followed up with existing customers to provide additional support and address concerns.
Provided sales and customer service assistance to walk-in traffic
Maximized customer retention by resolving issues quickly.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Created detailed sales presentations to communicate product features and market data.

Sales and Leasing consultant

Mahwah Honda Mahwah New Jersey

Mahwah, NJ

07.2012 - 11.2012

Consistently meet required sales goals
Completed all sales training required by Employer and Manufacturer.

Sales and Leasing Consultant

Nutley Kia Nutley New Jersey

Nutley, NJ

08.2010 - 07.2012

Consistently meet required sales goals
Completed all sales training required by Employer and Manufacturer
Earned Salesman of the month Honors for December, January, March, and April
2012 KIA SALESCONSULTANT CERTIFIED PROFESSIONAL ELITE
Before leaving I was Ranked 7th in district and #2 in the dealership for cars sold
Also averaged 15 new and Pre-owned vehicles combined per month.

Retail Store Manager

Plus / T-Mobile Limited

01.2008 - 06.2010

Consistently met required sales goals
Completed all sales training required by employer, T-Mobile and Product Manufacturers
Selected by District Manager to visit, review and correct merchandising in other territory stores
Performed monthly Inventory procedures and Cash Register reconciliation.
Managed store organization, maintenance and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Resolved customer service issues promptly.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Completed routine store inventories.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Optimized store displays and appearance via strategic merchandising.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Answered questions about store policies and addressed customer concerns.
Maintained customer satisfaction with quick and professional handling of product returns.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Submitted orders for new inventory.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Examined merchandise to verify correct pricing and attractive displays.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.

Retail Sales

Cellular Phones

Somerset, NJ

01.2006 - 01.2008

Consistently met personal and required sales goals
Completed all sales training required by employer, T-Mobile and Product Manufacturers
Selected by team leader to train and mentor new sales assistants
Selected by team leader to visit, review and correct merchandising in other territory stores
Performed Daily Inventory procedures and Cash Register reconciliation.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Delivered in-depth information on product features so customers could make educated decisions before purchase.
Mentored and trained [Number] sales associates for two store locations.

Sales Manager

Gateway Country Stores

Livingston, NJ

01.2003 - 01.2005

Oversee all facets of operation for specialty retail store with budget of 8 - 10 million dollars
Oversee the training and development of sales associates to ensure achievement of individual andstore goals
Created an internal pipeline to cultivate and track SMB sales
Incorporated loss prevention methods to protect company assets from fraud and theft
Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
Organized promotional events and interacted with community to increase sales volume.
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Held weekly meetings with [Job title]s to identify techniques to overcome sales obstacles.
Developed and implemented comprehensive salesperson training program.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Resolved customer issues quickly and managed over [Number] accounts to increase sales and meet quotas.

General Manager / Asst Manager

Radio Shack

01.2001 - 01.2003

Responsible for the day-to-day operations of Mall located and strip mall store with budgets from 4 -6 million dollars
Responsible for the training and development of employees
Responsible for the merchandise and presentation of the sales floor
Resolved problems promptly to elevate customer approval.
Handled cash accurately and prepared deposits.
Motivated, trained and disciplined employees to maximize performance.
Managed team schedule with eye for coverage needs and individual strengths.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Enforced quality assurance protocols to deliver ideal customer experiences.
Mentored and motivated team members to achieve challenging business goals.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Taught staff strategies for completing work and smoothly carrying out senior management directives.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Built customer loyalty by devising promotions and products according to customer needs and budget.
Oversaw computer database and physical filing systems.
Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Performed pricing and estimates based on customer needs and requirements.
Boosted yearly profits through process optimization and improved training.
Developed innovative sales proposals to promote product quality and showcase market comparisons.
Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
Gained territory by negotiating beneficial contracts and conducting numerous cold calls.

Project Manager / Team Leader

IBM

Annapolis, MD

01.1997 - 01.2001

Successfully managed a team of 10 Internet developers and programmers to deadline completion
Created and designed the Sprint PCS and Sprint PCS VAD (Voice Activated Dialing) website
Collaborated with managers, technical leads, and Java programmers on server and website performance issues
Maintained code control for HTML and JSP documents
Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
Adhered to industry practices, company standards and safety protocols in work.
Completed assignments ahead of deadline.
Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
Worked with team of [Number] professionals focused on meeting [Type] project needs.
Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle.
Restocked inventory, completed cycle counts and assisted with full audits.
Improved [Type] metric as key member of large-scale project team tasked with revamping [Type] operations.
Updated daily logs with [Type] and [Type] information.
Maintained open communication by presenting regular updates on project status to customers.
Built successful project plans covering objectives, resources and staffing to meet schedules.
Reported regularly to managers on project budget, progress and technical problems.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Retail Store Owner

Custom Performance And Sound

Waldorf, MD

01.1993 - 01.1999

Oversee all facets of operation for specialty retail store
Oversee the training and development of sales associates
Sales of car audio, import performance automotive parts
Minor installation of car audio and import performance components.
Trained and motivated employees to perform daily business functions.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Devised processes to boost long-term business success and increase profit levels.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Conducted target market research to scope out industry competition and identify advantageous trends.
Consulted with customers to assess needs and propose optimal solutions.
Put together realistic budgets based upon costs and fees for successfully operating business.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Kept all building areas and equipment functional and well-organized to promote business performance.
Capitalized on social media platforms to increase market awareness and recruit sales agents.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Employed prompt decision-making and in-depth research to resolve issues.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Reconciled daily sales, returns and financial reports in QuickBooks.
Optimized team hiring, training and performance.
Created and monitored promotional approaches to increase sales and profit levels.
Learned and remained updated on statutory requirements and regulations.
Input income and expense details into database to track business finances and address variances.
Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
Provided outstanding coaching to employees to boost productivity.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Built and deployed operational procedures, training programs and administrative systems to handle needs.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Verified parts and materials through audit inspections and independent checks.
Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Maintained motivated and well-paid sales team by calculating commission payments on time.

Summary

Overview

Work History

Automotive Sales Professional

Sales Representative / BDC Manager

BDC Manager

BDC Manager

BDC Manager

BDC Representative

BDC Manager

Representative / Internet Sales Consultant

Subprime Finance Specialist

Sales Consultant

Sales and Leasing consultant

Sales and Leasing Consultant

Retail Store Manager

Retail Sales

Sales Manager

General Manager / Asst Manager

Project Manager / Team Leader

Retail Store Owner

Education

No Degree - Culinary Arts

High School Diploma -

Skills

Timeline

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