Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Scalzi

Tahoe Vista,CA

Summary

Adept at enhancing parking operations and customer satisfaction, my tenure at Alterra Mountain showcased significant improvements in space utilization and staff productivity. Leveraging skills in parking management and effective problem-solving, I fostered a team-oriented environment, contributing to seamless event execution and heightened security measures. My approach combines a keen focus on safety procedures with a commitment to exceptional guest relations.

Overview

2014
2014
years of professional experience

Work History

Parking Supervisor

Alterra Mountain
  • Increased staff productivity through effective scheduling, assignment delegation, and performance evaluations.
  • Optimized space utilization by regularly reviewing and adjusting parking lot layouts based on demand patterns.
  • Ensured compliance with local regulations by staying abreast of changes in laws governing parking operations and updating company policies accordingly.
  • Promoted a positive work environment by fostering open communication channels between team members and addressing employee concerns promptly.
  • Collaborated with event organizers to develop tailored parking strategies that catered to specific event needs without disrupting regular operations.
  • Directed patrons to designated parking spaces.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Answered general questions about parking fees, facilities, and directions.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Assisted with parking lot security to deter theft and other criminal activities in parking lots.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
  • Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
  • Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces.
  • Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
  • Contributed to a team-oriented environment, consistently supporting coworkers in their tasks while fostering effective communication among all staff members.
  • Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
  • Kept parking area clean and well-maintained, removing debris and snow as necessary to ensure customer safety.
  • Performed routine maintenance checks on parking equipment, promptly reporting any malfunctions for repair or replacement.
  • Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
  • Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
  • Collaborated with local law enforcement to address security concerns and maintain a safe environment for patrons.
  • Adapted to peak times by efficiently managing high volumes of vehicles and customer queries.
  • Directed vehicles to appropriate parking spaces to maximize lot space and efficiency.
  • Enhanced security of parking lot by conducting regular patrols.
  • Contributed to team meetings with insights for improving parking services and customer experience.

Event Assistant

Snowbomb.com
09.2007 - 11.2013
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Ran concession stand by preparing food and serving drinks for patrons.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.

Sales Associate

Macy's
11.1997 - 05.2008

Women's Shoes Sales Associate

Responsible for

● Customer satisfaction

● Maintaining cleanliness and organization of the sales floor

● Maintaining cleanliness and organization of stock room

● Meeting sales goals each week

● Working well with a diverse staff

● Maintaining a groomed and professional appearance

Sales Associate

Downforce Distributors
04.2005 - 08.2007
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Solved customer challenges by offering relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Painter's Assistant

Johan's Painting
04.2002 - 04.2004
  • Returned equipment and unused painting supplies to proper locations after each workday.
  • Maintained painting equipment by cleaning paint guns, hoses and other equipment with paint solvent.
  • Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
  • Primed surfaces evenly prior to painting allowing paint to be applied evenly.
  • Applied primers and rough coats according to painter's directions.
  • Placed ladders and scaffolds in correct locations and moved equipment as work progressed to completion.
  • Cleaned brushes, rollers and Type equipment prior to use.
  • Masked, covered or otherwise protected non-paintable surfaces.
  • Utilized proper personnel protective equipment during painting and preparation, avoiding inhalation of hazardous debris and toxic particulates.
  • Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
  • Worked with water and oil-based paints and trained on removal of unwanted or splattered paints.
  • Demonstrated knowledge of workplace safety principles and practices.
  • Helped remove damaged materials and surfaces in preparation for repairs.

Maintenance Crew Member

The Fillmore
12.1996 - 08.2002
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Fostered a positive work environment by providing training and guidance for junior crew members as needed.
  • Followed routine maintenance checklist.
  • Collaborated with other departments to address cross-functional maintenance needs effectively.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Properly handled, transported, and disposed of recycled materials.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment yearround.

Education

Associate Of Arts - Art

Diablo Valley College
Pleasant Hill, CA
05.1998

Skills

  • Safety procedures
  • Parking management
  • Incident reporting
  • Parking enforcement
  • Traffic coordination
  • Reliable and punctual
  • Self-motivated work ethic
  • Money handling
  • Effective problem solving
  • Accurate record keeping
  • Oral communication
  • Guest relations
  • Professional appearance
  • Traffic control
  • Verbal comprehension
  • Conflict resolution
  • Conflict management
  • Traffic routing
  • Lot maintenance
  • Parking lot security
  • Clear spoken communication skills
  • Wheelchair assistance
  • Customer service
  • Teamwork and collaboration
  • Teamwork
  • Multitasking Abilities
  • Reliability
  • Workplace safety
  • Excellent communication
  • Team collaboration
  • Adaptability and flexibility

Timeline

Event Assistant

Snowbomb.com
09.2007 - 11.2013

Sales Associate

Downforce Distributors
04.2005 - 08.2007

Painter's Assistant

Johan's Painting
04.2002 - 04.2004

Sales Associate

Macy's
11.1997 - 05.2008

Maintenance Crew Member

The Fillmore
12.1996 - 08.2002

Parking Supervisor

Alterra Mountain

Associate Of Arts - Art

Diablo Valley College
Robert Scalzi